Front Desk Supervisor: Lead Guest Experience

Coury Hospitality; Cathedral City (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

Coury Hospitality’s DoubleTree Hotel Golf Resort Palm Springs in Cathedral City, California, is looking for a Front Desk Supervisor to manage guest services and supervise front desk agents. Responsibilities include greeting guests, resolving complaints, and ensuring a high level of service in a vibrant resort atmosphere.

The ideal candidate possesses strong customer-relation skills and a commitment to guest satisfaction, along with exceptional communication skills and the ability to work under pressure. If you thrive in fast-paced environments, this is the perfect position for you.

Qualifications

• Strong commitment to guest satisfaction.
• Ability to communicate clearly in English.
• Professional appearance and mannerism.

Responsibilities

• Greet guests and visitors in a friendly manner.
• Register guests and manage room assignments.
• Assist in guest issues and special requests.
• Supervise and train front desk staff.
• Ensure knowledge of hotel services and promotions.

Skills

Customer-relation skills

Communication skills

Ability to handle guest complaints

Supervisory skills

Knowledge of hotel facilities

Ability to multitask

Job description

Coury Hospitality’s DoubleTree Hotel Golf Resort Palm Springs in Cathedral City, California, is looking for a Front Desk Supervisor to manage guest services and supervise front desk agents. Responsibilities include greeting guests, resolving complaints, and ensuring a high level of service in a vibrant resort atmosphere.

The ideal candidate possesses strong customer-relation skills and a commitment to guest satisfaction, along with exceptional communication skills and the ability to work under pressure. If you thrive in fast-paced environments, this is the perfect position for you.