Front Office Manager

Gecko Hospitality; Village of Cooperstown (NY); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player is looking for a dynamic Front Office Manager to lead the front office team at a beautiful resort in Cooperstown, NY. This role involves overseeing guest services, managing front office operations, and ensuring a superior guest experience. The ideal candidate will have a passion for hospitality, strong leadership skills, and a commitment to excellence. If you thrive in a fast-paced environment and enjoy making guests feel welcome, this is the perfect opportunity to advance your career in the hospitality industry. Join a team that values exceptional service and offers a supportive work environment.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Vacation and PTO

Qualifications

• 4+ years’ experience in guest services or related professional area.
• Ability to multitask and work in a challenging environment.

Responsibilities

• Oversee day-to-day operations of the hotel front office.
• Lead and train guest service staff to ensure guest satisfaction.

Skills

Guest Service Skills

Team Leadership

Multitasking

Problem Solving

Education

High School Diploma

Hospitality Degree

Tools

Point of Sale Systems

Computer Systems

Job description

We are seeking a Front Office Manager for our 110-room full-service resort in Cooperstown, New York. Our Front Office Manager will be responsible for all front office functions and team, which includes our Bell Staff, Switchboard Operations, Guest Services/Front Desk, Shuttle Services, and Recreation Department. Our ideal Front Office Manager will deliver superior guest service skills, team leadership, and an unrelenting pursuit of enhancing the overall guest experience. Our Front Office Manager will successfully oversee and lead the front office team, as we go above and beyond through our guest arrivals and departures. Do not miss this fantastic opportunity as a Front Office Manager, apply today for our location in Cooperstown, NY.

Title of Position: Front Office Manager

Job Responsibilities:

The Front Office Manager is responsible for day-to-day operations and management of the hotel front office and ensuring guest satisfaction by effectively leading, motivating, and training all guest service staff while maximizing revenues and profits. The Front Office Manager manages all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation, and enforcement, meeting participation and facilitation.

Compensation and Benefits:

1. Strong and competitive Salary
2. Medical, Dental, and Vision Insurance
3. Vacation and PTO

Qualifications:

1. The Front Office Manager must be available and willing to cover the front desk shifts including night audits should no coverage be available.
2. Front Office Manager must possess the ability to multitask, work in a challenging environment, and have high-level diligence.
3. The Front Office Manager must have 4+ years’ experience in guest services or related professional area.
4. The Front Office Manager must be able to enter and locate work-related information using computers and/or point of sale systems.
5. The Front Office Manager must have a High School Diploma or equivalent, although a Hospitality Degree is preferred.

How to Apply:

If you would like to be considered for this position, email your resume to [e-mail].

About the Company:

Gecko Hospitality is a North American recruiting firm specializing in the placement of hospitality professionals in the club, casino, hotel/resort, & restaurant industries.