Medical Front Office - Patient Service Specialist - Float

Select Physical Therapy; Virginia; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Patient Service Specialist to enhance patient experiences at their outpatient physical therapy center. In this full-time floater role, you will be pivotal in managing both patient interactions and administrative tasks. Your responsibilities will include greeting patients, scheduling appointments, and handling insurance verifications. This dynamic position requires flexibility to travel across multiple locations in the Richmond area, ensuring that each patient receives exceptional service from the moment they enter the facility. If you are passionate about patient care and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• 1 Year of Front Desk Experience required.
• 1 Year of Medical Office Experience required.

Responsibilities

• Greet and register patients, providing information about their visit.
• Schedule patient appointments in person and via phone.
• Collect co-pays and manage insurance verifications.

Skills

Patient Registration

Scheduling Appointments

Insurance Verification

Front Desk Management

Education

High School Diploma/GED

Job description

Overview

Position:Â

Patient Service SpecialistÂ

Location:

Henrico

, VA

Type of Employment: Fulltime - Floater

• Generally throughout Richmond, Colonial Heights, Chester and Glen Allen
  
  

Schedule

Weekdays - Varies (4 days, 2 evenings until 7pm)

Compensation

$17-$19/hour - (Pending experience)Â

When patients enter our outpatient physical therapy center in Henrico

we want them to have an exceptional experience – starting at the front desk. That's where you come in. As a patient service specialist, you'll manage both the patient side and business side of our center. Don't underestimate the impact you can make on every patient's care experience, even before they leave the waiting room.

Able to cover in various locations when needed to support team members in the Richmond area. Will start as a floater at 32 hours, and potentially work into a full time 40 hours at one location in the start up facility of Glen Allen, VA. Must be willing to travel throughout Richmond, Chester, Colonial Heights while in the floating role.

Check out the video below for additional insight into the work of our Patient Service Specialists!Â

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
  
  

Qualifications

Minimum Qualifications:

• High School Diploma/GED required
• 1 Year of Front Desk Experience
• 1 Year of Medical Office Experience
  
  

Preferred Qualifications

• Insurance Verification Experience
• Previous Therapy Experience
  
  

Additional Data

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.