Front Office Manager

Yardley Hospitality Holdings LLC; Morrisville (Bucks County); On-site; USD 60,000 - 80,000; Full time

Job summary

Join an energetic and friendly team as a Front Office Manager at a premier hotel! In this dynamic role, you'll oversee the daily operations of the front desk, ensuring exceptional service from check-in to check-out. You'll lead, train, and inspire a dedicated team while maintaining Hilton brand standards. This position is perfect for someone with a passion for hospitality and a knack for problem-solving. If you thrive in a fast-paced environment and enjoy making guests feel welcome, this opportunity is for you. Be part of a team that values excellence and creates memorable experiences for every guest.

Qualifications

• 2+ years of experience in hotel operations or hospitality preferred.
• Strong leadership and team management skills required.

Responsibilities

• Manage daily front desk operations and ensure guest satisfaction.
• Supervise and train team members to maintain Hilton standards.

Skills

Leadership

Team Management

Customer Service

Communication

Problem Solving

Education

2+ years in hotel/hospitality

Tools

PEP/OnQ

Job description

Job Description

The Hampton Inn & Suites by Hilton Philadelphia/Newtown is seeking a highly motivated and personable Front Office Manager to join our energetic and friendly team! As the Front Office Manager, you will play a key role in managing and overseeing the day-to-day operations of our front desk and other departments within the hotel in order to ensure that our guests receive exceptional service from check-in to check-out. You will lead, train and supervise our team in order to maintain Hilton brand standards and serve as a positive example while ensuring operational efficiency. Responsible for meeting or exceeding planned objectives in regards to guest satisfaction, as well as, revenue and profit as outlined by management. The Front Office Manager will report directly to the General Manager.

Responsibilities

1. Ensure a positive check-in/check-out experience for guests.
2. Address guest concerns and resolve issues quickly to maintain satisfaction.
3. Promote Hilton Honors and Hampton’s “100% Satisfaction Guarantee.”
4. Supervise, train, and schedule team to ensure exemplary service.
5. Demonstrate wide-range flexibility and availability in accordance with the needs of the hotel.
6. Provide ongoing coaching and performance feedback to team members.
7. Manage daily front desk operations, including reservations, check-ins, and billing.
8. Monitor all aspects of property PMS (PEP) for accurate guest information and room assignments.
9. Foster a welcoming environment and ensure consistent guest satisfaction in alignment with the goals and initiatives of Garnet Hotels.
10. Lead and coordinate with housekeeping, maintenance, and other departments to ensure smooth operations.
11. Assist with budget management and ensuring accurate billing and payment processing.
12. Ensure adherence to Hilton brand standards and Garnet Hotels policies.
13. Promote and drive sales of hotel services including meeting space and property amenities.
14. Lead staff onboarding and ongoing training to ensure adherence to Hilton standards.
15. Manage front desk shifts, ensuring smooth transitions between team members.
16. Effectively and professionally troubleshoot and handle emergency situations.
17. Monitor stock levels and office expenses in accordance with budget.
18. Act as MOD in the absence of the General Manager.

Qualifications

1. 2+ years hotel/hospitality experience in operations, food & beverage or administrative preferred.
2. May be required to work nights, weekends and/or holidays.
3. PEP/OnQ experience strongly preferred.
4. Strong leadership and team management skills.
5. Excellent communication and interpersonal abilities.
6. Ability to remain calm, effective and professional in all guest/team relations.