Front Office Manager

Atrium Hospitality; Stamford (CT); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking a Front Office Manager to lead a dynamic team at a premier hotel in Stamford. This exciting role involves ensuring an exceptional guest experience while managing daily operations and staff. With a focus on creating a welcoming atmosphere, the Front Office Manager will engage with guests, address concerns, and implement best practices to enhance service quality. The position offers a unique opportunity to thrive in a vibrant city known for its rich culture and professional growth. Join a team that values your contributions and supports your career development in a rewarding environment.

Benefits

Daily Pay

Exclusive Travel Discounts

401k Plans

Comprehensive Medical Insurance

Additional Property-Specific Perks

Qualifications

• Minimum 2 years of hospitality and front desk experience required.
• Supervisory experience is essential for managing staff effectively.

Responsibilities

• Ensure exceptional guest experiences by managing front office operations.
• Coordinate with departments to provide timely services and resolve issues.

Skills

Hospitality Management

Customer Service

Team Leadership

Problem Solving

Education

High School Diploma or Equivalent

Bachelor’s Degree in Related Field

Tools

Microsoft Office Suite

Job description

Hotel:

Stamford Hilton
1 First Stamford Place
Stamford, CT 06902
Front Office Manager
Full time

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

Profile:

Telecommute: No

Bonus Eligible: Yes

Direct Reports: Yes - Multiple

Reports To: General Manager or Assistant General Manager

Primary Purpose:

The primary purpose of the Front Office Manager is to ensure an exceptional guest experience while ensuring all standard operating procedures pertinent to the Front Office Department (including brand and Atrium specific) are being followed.

Are you considering a place that offers the perfect blend of professional opportunities and an enriching lifestyle? Look no further than Stamford, Connecticut—a city that truly has it all.

Downtown Stamford boasts a vibrant urban atmosphere, featuring:

• Over 80 restaurants and clubs offering diverse cuisines and lively nightlife.
• Boutique stores, theaters, galleries, and special events to keep you entertained year-round.
• A unique blend of historical charm and modern architecture, giving the city a character all its own.
• Access to stunning outdoor spaces like the Stamford Museum & Nature Center and Cove Island Park, perfect for unwinding after work.

But it’s not just the lifestyle that makes Stamford appealing—it’s also a fantastic place to grow your career. Here’s why:

• Prime Location: Easily accessible to New York City while offering a more affordable cost of living.
• Close-Knit Community: A welcoming environment that combines small-town charm with big-city conveniences.
• Educated Workforce: A hub of talented professionals fostering innovation and collaboration across industries.

Whether you’re drawn to the career prospects, the rich culture, or the lower cost of living compared to nearby metro areas, Stamford has something to offer everyone.

Take the first step towards a fulfilling career in a city where you can truly thrive—Stamford is waiting for you!

Job Description

Well versed and seasoned hotelier who is looking for an amazing opportunity to share their operations experience with this dynamic team. We are the largest hotel in the area boasting 484 guests rooms and 60,000 square feet of meeting space.

Work Performed:

The Front Office Manager will be tasked with the following duties, responsibilities, and assignments:

• Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline.
• Ensure that Associates are meeting guest needs and appropriately responding to any guest concerns and escalating as appropriate.
• Create a best-in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, increasing guest loyalty, and maintaining relationships.
• Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
• Ensure financial goals of the department and the hotel are being met by managing labor costs; controlling expenses for supplies and equipment, and determining revenue-driving initiatives.
• Perform or assist with cleaning duties as necessary ensuring the hotel is achieving Cleanliness Assured Standards.
• Evaluate and recommend revenue driving initiatives and monitor revenue performance.
• Recommend and implement approved changes that could improve service and increase operational efficiency.
• Ability to serve as Manager on Duty.
• Any and all other work as required to complete the primary purpose of the position.

Competitive Salary - Benefits - Bonus - and so much more!

Qualifications:

Required Prior Experience:

Minimum 2 years of hospitality, front desk experience.

Minimum 2 years of prior supervisory experience.

Preferred Prior Experience:

2 years of night audit experience.

Required Education:

High school diploma or equivalent.

Preferred Education:

Bachelor’s Degree in related field.

Required Technology:

Basic computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, and Teams.

Physical:

Able to lift 50lbs occasionally.

Able to lift 10lbs regularly.

Able to stand/or walk for duration of scheduled shift.

Other:

Able to work a flexible schedule to include evenings, nights, weekends, holidays, and special events.

Competencies:

(65) Managing Vision and Purpose: Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations.

(15) Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

(60) Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

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At Atrium Hospitality, you’re a valued part of a team creating unforgettable guest experiences. We recognize and reward your dedication with competitive pay, great benefits, and exciting perks to support you on and off the job.

Including:

Daily Pay – Get paid when you need it
Exclusive Travel Discounts – Save big at Marriott and Hilton properties
401k Plans – Invest in your future
Comprehensive Medical Insurance – Your health matters to us
Additional Property-Specific Perks – Because every location has something special to offer.

But we don’t just offer jobs—we help you build careers. With internship programs, training plans, hundreds of self paced online classes, and opportunities at 70+ hotels nationwide, you can grow your future the way you want.

Ready to take the next step? Join a team that values you and your future!

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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy

Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business:

Service
We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome.

Perseverance
We will be better today than we were yesterday.

Inclusion
We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization.

Respect
We treat others the way we would like to be treated.

Innovation
We strive to develop, share and implement new thoughts, ideas and methods that improve our company, our operations and the guest and associate experience.

Teamwork
Our associates are our family, and we provide them the resources and support needed to produce the best work environment possible.

In addition to our core values, we believe that being a responsible community partner is a defining characteristic of the Atrium Hospitality culture, including supporting a range of civic and community activities. We pride ourselves on four impactful pillars that support our associates, our communities and our future: Wellness, Embracing those with Disabilities, Sustainability, and Education. When a candidate makes the decision to join Atrium Hospitality, they are entrusting the very engaged and invested leaders of this great organization to support, encourage, coach, develop and inspire excellence in them. This leadership responsibility is a critical one, accepted with the pride and gravity it deserves. We recognize that when we do this well, we reap the rewards of a productive and engaged team; it is key to the success of Atrium Hospitality. The voices and opinions of our associates truly matter. We encourage, welcome, expect and act upon their input to help us make decisions that are in the best interest of our teams and the continued growth and sustainability of the organization.