Front Office Manager - Innside New York

Meliá Hotels International; New York (NY); On-site; USD 59,000; Full time

Job summary

An established industry player is seeking a dedicated Front Office Manager to lead their team at Innside New York. This role offers the chance to oversee daily operations, enhance guest experiences, and manage a dynamic front desk team. With a commitment to exceptional service, you will ensure smooth check-in/check-out processes and maintain effective communication across departments. Join a supportive family environment that promotes growth and development, and take pride in being part of a company that values diversity and sustainability. If you are ready to step into a role that inspires and challenges you, this is the opportunity for you.

Benefits

My MeliáRewards

Flexible compensation

Exclusive discounts

Qualifications

• At least 2 years of experience in Front Office management within a hotel.
• Proficiency in English and effective communication skills.

Responsibilities

• Oversee daily front office operations and manage the front desk team.
• Ensure excellent guest service and resolve complaints efficiently.

Skills

Front Office Management

Guest Service

Communication Skills

Scheduling

Problem Solving

Education

2+ years of Front Office/Guest Service experience

Tools

MS Word

Excel

Outlook

Reservations Systems

Job description

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“The world is yours with Meliá”

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.

Benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Be proud to belong to Meliá as we are proud of you.

Position: Front Office Manager

Location: Innside New York by Melia, New York, NY

Reports to: Director of Rooms

Department: Front Office

“The world is yours with Meliá”

Joining Meliá is embarking on a journey without borders, with endless opportunities for growth and training. It’s about working in many countries within a supportive family environment. Are you ready to take ownership of your professional career in an inspiring world?

The Front Office Manager is responsible for:

Overseeing daily front office operations, ensuring excellent guest service, and managing the front desk team efficiently. Key responsibilities include:

• Establishing and supervising staff responsibilities across shifts, ensuring procedures are followed and resolving complaints.
• Overseeing Front Office Managers and Front Desk Agents to deliver exceptional guest service.
• Conducting team meetings, managing supplies, creating schedules, and ensuring smooth check-in/check-out processes.
• Maintaining communication with all departments, supervising systems impacting guest experiences, and handling guest complaints and incidents.
• Managing billing, reservations, and the hotel’s master keys, participating in budgeting, and ensuring compliance with regulations.
• Implementing SOPs, promoting guest satisfaction, and ensuring safety policies are followed.

This job description is not exhaustive. EEO/M/F/D/V

Minimum Requirements:

• At least 2 years of Front Office/Guest Service experience, including management in a hotel/resort.
• Flexible schedule including mornings, evenings, weekends, and holidays.
• Proficiency in English; other languages preferred.
• Computer skills in MS Word, Excel, Outlook, reservations systems.
• Effective communication skills.
• Authorization to work in the U.S.A. required; no relocation assistance provided.

Salary: $58,500 annually

At Meliá, we are all VIP. We value diversity, promote equality, and are committed to sustainability and social responsibility.