Front Office Manager

Accor Hotels; New York (NY); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player in hospitality is seeking a dynamic Front Office Manager to lead a dedicated team in delivering exceptional guest experiences. This role involves overseeing front office operations, managing guest interactions, and implementing strategies for operational efficiency. With a focus on training and motivating staff, you will ensure that every guest feels valued and cared for. If you are passionate about hospitality and thrive in a fast-paced environment, this opportunity offers a chance to make a significant impact within a supportive and inclusive team.

Qualifications

• 5+ years in hotel front office operations, including 2+ years in management.
• Strong financial acumen and experience in budgeting and revenue management.

Responsibilities

• Lead the front office team and enhance guest satisfaction.
• Manage daily operations including check-ins, check-outs, and guest inquiries.

Skills

Customer Service

Leadership

Problem-Solving

Time Management

Multilingual Communication

Education

Bachelor's Degree in Hospitality Management

Tools

Property Management Systems (PMS)

Microsoft Office Suite

Job description

Company Description

Why work for Accor?
We are more than a worldwide leader. We welcome you as you are, and you can find a job and brand that match your personality. We support your growth and learning every day, ensuring that work brings purpose to your life. During your journey with us, you can explore Accor’s limitless possibilities.
Join Accor and write your story. Together, we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor by visiting https://careers.accor.com/.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

We are seeking a dynamic and customer-focused Front Office Manager to join our team in Bandung, Indonesia. As the Front Office Manager, you will play a crucial role in ensuring exceptional guest experiences and overseeing smooth front office operations at our hotel.

1. Lead and manage the front office team, including reception, concierge, and reservations staff.
2. Develop and implement strategies to enhance guest satisfaction and operational efficiency.
3. Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries.
4. Train and motivate front office staff to deliver high-quality customer service.
5. Manage guest complaints and resolve issues promptly and professionally.
6. Coordinate with other departments to ensure seamless guest experiences.
7. Monitor and optimize front office performance metrics and guest satisfaction scores.
8. Manage department budgets and control expenses.
9. Ensure compliance with brand standards and local regulations.
10. Implement and maintain efficient front office procedures and systems.
11. Develop and execute revenue management strategies to maximize occupancy and revenue.
12. Handle VIP guests and special requests with care and attention to detail.
13. Stay informed about local attractions and events in Bandung to provide valuable guest recommendations.

Qualifications

• Bachelor's degree in Hospitality Management or a related field.
• 5+ years of experience in hotel front office operations, including 2+ years in a managerial role.
• Proven leadership skills with the ability to train, motivate, and mentor team members.
• Excellent customer service skills and a passion for delivering exceptional guest experiences.
• Strong financial acumen and experience in budgeting and revenue management.
• Proficiency in Property Management Systems (PMS) and Microsoft Office Suite.
• In-depth knowledge of front office procedures, revenue management principles, and industry best practices.
• Excellent problem-solving, decision-making, and conflict resolution abilities.
• Strong organizational and time management skills.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Multilingual abilities, with fluency in English and Bahasa Indonesia (preferred).
• Familiarity with the local tourism industry and attractions in Bandung.
• Adaptability to changing priorities and ability to work well under pressure.
• Strong communication and interpersonal skills to interact effectively with guests, staff, and management.

Additional Information

Our team and working environment:

• Our commitment to Diversity & Inclusion:
• We are an inclusive company committed to attracting, recruiting, and promoting diverse talent.