Front Office Manager

Holiday Inn - Arlington; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Ein innovatives Hotel sucht einen Front Office Manager, der die Front-Office-Operationen leitet und sicherstellt, dass die Gäste höchste Zufriedenheit erleben. In dieser Schlüsselposition sind Sie verantwortlich für die Schulung und Unterstützung des Teams, die Überwachung der finanziellen Abläufe sowie die Entwicklung und Umsetzung von Budgets. Sie haben die Möglichkeit, Ihre Führungsqualitäten in einem dynamischen Umfeld zu entfalten und zur Verbesserung der Gästezufriedenheit beizutragen. Wenn Sie eine Leidenschaft für den Kundenservice und Erfahrung in der Hotellerie haben, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• 2 bis 5 Jahre Erfahrung in der Gastronomie oder Hotellerie.
• Zertifizierung als New York City Fire Safety Director bevorzugt.

Responsibilities

• Leitung der Front-Office-Operationen des Hotels gemäß den Standards.
• Überwachung der finanziellen Abläufe und Einhaltung der Buchhaltungsrichtlinien.
• Entwicklung und Überwachung von Budgets und Prognosen.

Skills

Gastfreundschaft

Führungskompetenz

Budgetmanagement

Teamführung

Kundenservice

Education

Associate’s oder Bachelor’s Degree

Job description

Overview

Opportunity: Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Your Growth Path

Assistant General Manager – General Manager - Area General Manager

Your Focus

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
• Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
• Supervise all guest services department managers.
• Review correspondence from guests and incident logs and direct staff according to information obtained.
• Oversee all vendor and personnel contracts throughout the hotel.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Your Background and Skills

• Associate’s or Bachelor’s degree preferred.
• 2 to 5 years hospitality related experience.
• New York City Fire Safety Director Certification preferred.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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