Front Office Manager

Atrium Hospitality LP; Stamford (CT); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Office Manager to lead a dynamic team at a premier hotel in Stamford. This role focuses on delivering outstanding guest experiences while overseeing daily operations and managing a team. The ideal candidate will have a strong background in hospitality, emphasizing customer service and team management. With a commitment to excellence, this position offers opportunities for career growth in a vibrant urban environment. Join a company that values teamwork, innovation, and respect, and take your career to the next level in a city that truly has it all.

Benefits

Career Growth & Learning

Daily Pay Option

401k Plan with Company Match

Comprehensive Health Coverage

Paid Time Off/Vacation Holiday

Qualifications

• Minimum 2 years of hospitality and front desk experience required.
• Supervisory experience is essential for managing direct reports.

Responsibilities

• Ensure an exceptional guest experience by managing front office operations.
• Coordinate activities with other departments for timely service.

Skills

Customer Service

Team Management

Operational Efficiency

Problem Solving

Education

High School Diploma

Bachelor's Degree in Hospitality

Tools

Microsoft Office Suite

Job description

Hotel:

Stamford Hilton

1 First Stamford Place

Stamford, CT 06902

Front Office Manager

Full time

Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence

What’s In It For You?

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning - 40% of our management hires are internal promotions!
• Get Paid When You Need It - Daily Pay option available.
• Invest in Your Future - 401k plan with company match.
• Comprehensive Health Coverage - Medical, dental, and vision insurance options.
• Paid Time Off/Vacation Holiday- Enjoy exclusive Atrium Traveler discounts to explore new destinations.

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Profile:

Telecommute: No

Bonus Eligible: Yes

Direct Reports: Yes - Multiple

Reports To: General Manager or Assistant General Manager

Primary Purpose:

The primary purpose of the Front Office Manager is to ensure an exceptional guest experience while ensuring all standard operating procedures pertinent to the Front Office Department (including brand and Atrium specific) are being followed.

Are you considering a place that offers the perfect blend of professional opportunities and an enriching lifestyle? Look no further than Stamford, Connecticut-a city that truly has it all.

Downtown Stamford boasts a vibrant urban atmosphere, featuring:

• Over 80 restaurants and clubs offering diverse cuisines and lively nightlife.
• Boutique stores, theaters, galleries, and special events to keep you entertained year-round.
• A unique blend of historical charm and modern architecture, giving the city a character all its own.
• Access to stunning outdoor spaces like the Stamford Museum & Nature Center and Cove Island Park, perfect for unwinding after work.

But it’s not just the lifestyle that makes Stamford appealing-it’s also a fantastic place to grow your career. Here’s why:

• Prime Location: Easily accessible to New York City while offering a more affordable cost of living.
• Close-Knit Community: A welcoming environment that combines small-town charm with big-city conveniences.
• Educated Workforce: A hub of talented professionals fostering innovation and collaboration across industries.

Whether you’re drawn to the career prospects, the rich culture, or the lower cost of living compared to nearby metro areas, Stamford has something to offer everyone.

Take the first step towards a fulfilling career in a city where you can truly thrive-Stamford is waiting for you!

Job Description *

Well versed and seasoned hotelier who is looking for an amazing opportunity to share their operations experience with this dynamic team. We are the largest hotel in the area boasting 484 guests rooms and 60,000 square feet of meeting space.

Work Performed:

TheFront Office Managerwill be tasked with the following duties, responsibilities, and assignments:

• Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline

• Ensurethat Associates are meeting guest needsand appropriately responding to any guest concernsandescalating as appropriate;

• Createa best-in-class guest experience by engaging with guests, providing friendlycourteousservice, anticipating guest needs, increasing guest loyalty, and maintaining relationships;

• Coordinateactivities with other departments to ensure that services are provided in an efficient and timely manner;

• Ensurefinancial goals of the department and the hotel are being metby managing labor costs; controlling expenses for supplies and equipment, and determining revenue-driving initiatives;

• Perform or assist with cleaning duties as necessaryensuring the hotel is achievingCleanlinessAssuredStandards;

• Evaluateand recommendrevenue driving initiativesandmonitorrevenueperformance;

• Recommendand implement approvedchanges that could improve service and increase operational efficiency;

• Ability to serve as Manager on Duty;and

• Any and all other work as required to complete the primary purpose of the position.

Competitive Salary - Benefits - Bonus - and so much more!

Qualifications:

Required Prior Experience:

Minimum 2 years of hospitality, front desk experience,

Minimum 2 years of prior supervisory experience

Preferred Prior Experience:

2 years of night audit experience

Required Education:

High school diploma or equivalent

Preferred Education:

Bachelor’s Degree in related field

Required Technology:

Basic computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, and Teams

Physical:

Able to lift 50lbs occasionally

Able to lift 10lbs regularly

Able to stand/or walk for duration of scheduled shift

Other:

Able to work a flexible schedule to include evenings, nights, weekends, holidays, and special events

Competencies:

(65) Managing Vision and Purpose

Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations.

(15) Customer Focus

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

(60) Building Effective Teams

Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy