Front Office Manager

Accor Hotels; New York (NY); On-site; USD 55,000 - 90,000; Full time

Job summary

An established industry player in hospitality seeks a dynamic Front Office Manager to lead a team in delivering exceptional customer service. This role involves managing daily operations, ensuring smooth guest experiences, and achieving financial performance targets. With a focus on leadership, communication, and tech-savviness, you will play a pivotal role in shaping the guest experience. If you are a natural leader with a passion for hospitality and a commitment to excellence, this is an exciting opportunity to make a significant impact in a vibrant hotel environment.

Qualifications

• 5+ years of front office experience in 4-5 star hotels.
• 3+ years in a leadership or supervisory role.

Responsibilities

• Manage Front Office operations to enhance customer service.
• Ensure hotel targets for revenue and guest satisfaction are met.

Skills

Leadership

Hotel PMS Systems

Communication Skills

Problem Solving

Tech-savviness

Education

Bachelor's Degree in Relevant Field

Tools

Opera PMS

Job description

Job Description

About The Role:

• Effective management of the Hotel Front Office operation to achieve a reputation as a market leader in individualised customer focused service in the hotel locality.

• Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis and simple configuration changes to ensure an efficient and effective system.

• Ensure hotel targets around RPS, NPS, Loyalty and room upselling are met to ensure KPI’s are achieved.

• Oversee the lobby services including car parking and porterage, ensuring VIP and other guest arrivals and departures are as smooth and efficient as possible to maximise guest satisfaction.

• Daily liaison with the Reservations office to ensure accuracy in room allocation and maximisation of yield in order to drive the financial performance of the hotel.

• Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson to ensure the correct information is relayed.

• Establish, in conjunction with theGeneral Manager, financial performance targets for revenue, expenditure and market share and ensure department achieves these targets.

• Strive to implement the Accor Vision and demonstrate active use of Accor Heartist Values in order to lead by example.

• Assist in the development of the Annual Business Plan and Financial Budget.

• Any other duties assigned by your manager.

Qualifications

About You:

Experience & Background:

• Bachelor’s degree in a relevant field or a combination of equivalent education.

• Minimum 5 years of front office experience in 4 - 5 starhotels.

• Minimum 3 years in a leadership or supervisor role.

• Previous experience with high occupancy, fast check-in/out cycles,business and leisure travelers.

Skills & Personality:

• A natural leader with presence and poise.

• Confident with hotel PMS systems (Operapreferred).

• Excellent communicator - written, verbal, and digital.

• Calm under pressure, solutions-oriented, and guest-obsessed.

• Tech-savvy and process-driven, with a love for clean systems and smooth operations.