Front Desk Supervisor (48414)

Jrk Residential Group; Santa Monica (CA); On-site; USD 37,195,200 - 83,096,832; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

401(k) auto-enrollment

Vacation accrual 40 hours first year

Sick leave 80 hours per year

Paid holiday pay

Job summary

Hotel Oceana Santa Monica in Santa Monica, CA seeks a Front Desk Supervisor. This full-time role carries a competitive hourly rate of $27.00–$29.00 and requires overseeing guest service operations on a hospitality schedule that includes weekends and holidays.

You will supervise front desk staff, handle check-ins/outs, reservations, upsell, and respond to guest requests while upholding high standards of service and professionalism in a luxury hotel environment.

Qualifications

• High school diploma or GED; hospitality experience accepted.
• Two years of concierge/front desk/guest service in a luxury hotel.
• One year of supervisory experience preferred.

Responsibilities

• Supervise front desk staff on assigned shifts.
• Check guests in/out, confirm billing, and manage reservations.
• Upsell accommodations, services, and amenities.
• Respond to guest requests including wake-up calls, reservations, spa services, and tickets.
• Handle guest concerns and escalate to Front Office Manager when needed.
• Enforce hotel front desk standards and processes.
• Maintain a high-touch, friendly guest interaction.

Skills

Guest care

Attendance

Communication

Organization

Fast-paced

Hospitality knowledge

Education

High school diploma

Hospitality degree/certification

Tools

OnQ

R&I

GRO

Job description

Front Desk Supervisor – Hotel Oceana, Santa Monica, CA. Full-time position with a competitive hourly rate of $27.00–$29.00. The role requires overseeing guest service operations and maintaining service excellence on a hospitality schedule that includes weekends and holidays.

Responsibilities

• Supervise front desk staff during assigned shifts.
• Accurately check guests in and out, confirm billing, and manage reservations.
• Upsell accommodations, services, and amenities when appropriate.
• Respond promptly to guest requests, including wake‑up calls, restaurant and event reservations, spa services, and ticket bookings.
• Handle guest concerns, resolve complaints, and escalates issues to the Front Office Manager as needed.
• Enforce operational processes and hotel standards related to the front desk.
• Maintain a high‑touch, friendly approach in all guest interactions.

Qualifications – Skills and Abilities

• Provide exceptional guest care with integrity and ethical conduct.
• Demonstrate knowledge of local attractions and the ability to give accurate directions.
• Show reliable attendance and punctuality.
• Communicate verbally and in writing with clarity.
• Treat all people with respect, take initiative, maintain confidentiality, and follow through on commitments.
• Possess strong organizational skills, attention to detail, and effective time‑management to meet goals and deadlines.
• Function well in a fast‑paced, high‑volume environment.

Education and Experience

• High school diploma or GED required; equivalent hospitality experience acceptable.
• Previous Hilton reservation software experience (e.g., OnQ, R&I, GRO).
• Preferred: Degree or certification in hospitality or hotel management.
• Minimum two years of concierge, front desk, or guest service experience in a luxury hotel; one year of supervisory experience preferred.

Physical Requirements

• Work a full‑time hospitality schedule that may include weekends and holidays.
• Lift or move items up to 10 lbs frequently; up to 20 lbs occasionally.
• Manipulate tools or equipment and use hands safely.
• Stand for extended periods, walk, climb stairs, stoop, kneel, crouch, or crawl as required by job duties.

Benefits

• Medical, dental, and vision insurance options.
• Basic life insurance.
• 401(k) auto‑enrollment after 60 days.
• 40 hours vacation accrual in the first year.
• 80 hours paid sick leave per year.
• Paid holiday pay for eligible employees.

Hotel Oceana Santa Monica is an Equal Opportunity Employer. We will consider all qualified applicants, including those with criminal histories, for employment in compliance with applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative.