Front Office Manager

Guy Harvey Resort St Augustine Beach; Saint Augustine Beach (FL); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Office Manager to lead a dynamic team in delivering exceptional guest experiences. In this pivotal role, you will oversee the daily operations of the front desk, ensuring that every guest receives prompt and courteous service. You will foster a collaborative environment, train staff, and uphold the highest standards of professionalism. If you are passionate about hospitality and thrive in a fast-paced setting, this is the perfect opportunity for you to make a significant impact while enjoying the beautiful beachside location.

Benefits

Paid Time Off (PTO)

Paid Holidays

Comprehensive Healthcare Benefits

Discounts on hotel stays

Discounts on retail store and food/beverage

Qualifications

• Strong guest service skills with a passion for exceeding expectations.
• Minimum 3 years as Front Desk Agent and 1 year in a supervisory role.

Responsibilities

• Supervise and mentor front office staff, ensuring exceptional guest service.
• Conduct inspections and resolve guest issues efficiently.

Skills

Guest Service Skills

Team Leadership

Communication Skills

Organizational Skills

Problem-Solving Skills

Education

Experience in Front Office Management

3 years as Front Desk Agent

1 year in Supervisory Role

Tools

Opera Cloud PMS

Microsoft Word

Microsoft Excel

Job description

Do you thrive in a fast-paced environment where you can lead a team and ensure exceptional guest service? Are you passionate about hospitality and creating a welcoming atmosphere? If so, we invite you to join our team as a Front Office Manager!

In this role, you will be the driving force behind a smooth and positive guest experience, overseeing all aspects of the Front Desk department. This role will oversee the daily operations of the front office staff. This includes scheduling, planning, and communicating departmental strategies and goals. You will also conduct routine inspections of the front desk and public areas to ensure a welcoming environment for our guests. Additionally, you will assist in maximizing hotel revenue generation and serve as a manager on duty when needed.

Responsibilities:

1. Lead and Motivate: Directly supervise and mentor a team of front office staff, fostering a positive and productive work environment.
2. Evaluate the performance of each front office employee, providing constructive feedback and fostering development.
3. Guest Experience Champion: Serve as the 'Service Champion', ensuring guests receive prompt, courteous, and efficient service at every touchpoint, from reservations to check-out.
4. Training and Development: Train, cross-train, and retrain front office staff, ensuring consistent high-quality service delivery.
5. Efficiently and courteously resolve any guest issues that arise, ensuring their satisfaction.
6. Policy Enforcement: Maintain strict adherence to all cash handling, check cashing, and credit card policies.
7. Team Collaboration: Build and maintain strong relationships with other departments, ensuring seamless communication and collaboration.
8. Uphold the highest standards of professionalism, including proper uniform attire and a commitment to the hotel's hospitality standards.
9. Adaptability: Be available to cover any shift, including weekends and holidays, as needed.
10. Act as Manager on Duty: During assigned shifts, oversee workloads, ensuring proper room status and communication, and verifying all tasks are completed according to checklists.

Qualifications:

1. Previous Front Office Management experience is preferred.
2. Minimum 3-year Front Desk Agent AND 1-year Supervisory Role in Hospitality.
3. Strong written and verbal communication skills.
4. Strong organizational and time management skills.
5. Exceptional guest service skills with a passion for exceeding expectations.
6. Ability to work independently and as part of a team.
7. Proficiency with Opera Cloud PMS is preferred.
8. Proficiency with Microsoft Word and Excel is required.

Benefits:

1. Being a part of an awesome team and working at the beach!
2. Paid Time Off (PTO) and Paid Holidays.
3. Comprehensive Healthcare Benefits.
4. Discounts on hotel stays, retail store, and on-site food and beverage.
5. Full listing of benefits will be provided upon hire as outlined in our employee handbook.

Are you ready to join a team that's dedicated to creating unforgettable guest experiences? Apply now and let's talk!