Sales Coordinator & Front Office Manager

Driftwood Hospitality Management, LLC; Jacksonville (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Hybrid Sales Coordinator & Front Office Manager to oversee front office operations and support the sales team. This exciting dual-role position requires a blend of leadership, customer service, and sales coordination to ensure a seamless guest experience and efficient sales processes. The ideal candidate will thrive in a fast-paced environment, balancing guest interactions with business development tasks. Join a vibrant team that values excellence in hospitality, and contribute to creating memorable experiences for guests while driving sales success.

Benefits

401(k)

Dental insurance

Disability insurance

Employee assistance program

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Room Discounts

Employee Food and Beverage Discounts

Qualifications

• Proven experience in hotel front office management.
• Proficiency in Microsoft Office and CRM systems.

Responsibilities

• Supervise front desk operations and lead the team for excellent guest service.
• Assist sales team with administrative tasks and event coordination.
• Handle guest inquiries, complaints, and ensure smooth check-in/check-out.

Skills

Customer Service

Multitasking

Problem Solving

Tools

Microsoft Office

CRM Systems

Delphi

PMS Systems

Outlook

Teams

Job description

The Hybrid Sales Coordinator & Front Office Manager oversee front office operations while supporting the sales team. This dual-role position requires a balance of leadership, customer service, and sales coordination to ensure a seamless guest experience and efficient sales processes.

As Front Office Manager, you will lead the front desk team, manage daily operations, handle guest inquiries, and ensure smooth check-in/check-out procedures. Simultaneously, as Sales Coordinator, you will assist the sales team with administrative tasks, client communications, contract preparation, and event coordination.

The ideal candidate is a proactive problem-solver with excellent multitasking abilities, and a passion for hospitality. This role is perfect for someone who thrives in a dynamic environment and enjoys both guest interaction and business development.

Position Responsibilities

• Supervise and lead the front desk team to ensure excellent guest service and efficient check-in/check-out processes.
• Handle guest inquiries, complaints, and special requests with professionalism and urgency.
• Oversee reservations, room assignments, and billing accuracy.
• Maintain front office policies and procedures while training staff on best practices.
• Coordinate with housekeeping and maintenance teams to ensure a smooth guest experience.
• Prepare contracts, proposals, and event orders for clients.
• Support sales reporting and maintain an organized database of client interactions.
• Coordinate site tours and assist in showcasing property features to potential clients if needed.
• Collaborate with other departments to execute successful group bookings and events.
• Perform other duties as requested by management.

Qualifications:

• Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint).
• Experience managing/using CRM systems, Delphi, Outlook, Teams & PMS systems preferred.
• Proven experience in hotel front office management.

Physical Demands

• Ability to stand and move throughout front office and continuously perform essential job functions.
• Standing 95% of shift.
• Lifting up to 25 pounds maximum.
• Occasional twisting, bending, stooping, reaching, standing, walking.
• Frequent talking, hearing, seeing, and smiling.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.