Sales Coordinator & Front Office Manager

Driftwood Hospitality; Orlando, Jacksonville (FL, FL); On-site; USD 35,000 - 65,000; Full time

Job summary

An established industry player in hospitality is seeking a dynamic Hybrid Sales Coordinator & Front Office Manager. This exciting dual-role combines leadership in front office operations with supporting sales efforts, ensuring a seamless guest experience. The ideal candidate will thrive in a fast-paced environment, showcasing their problem-solving skills and passion for customer service. Join a team that values initiative and offers a collaborative atmosphere, where your contributions will directly impact guest satisfaction and business success. If you are ready to take the next step in your hospitality career, this opportunity is perfect for you.

Benefits

401(k)

Disability insurance

Employee assistance program

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Room Discounts

Employee Food and Beverage Discounts

Qualifications

• Proven experience in hotel front office management is essential.
• Proficiency in Microsoft Office and CRM systems preferred.

Responsibilities

• Lead the front desk team to ensure excellent guest service.
• Assist the sales team with administrative tasks and event coordination.
• Handle guest inquiries and oversee reservations and billing.

Skills

Customer Service

Problem Solving

Multitasking

Tools

Microsoft Office

CRM Systems

Delphi

PMS Systems

Teams

Outlook

Job description

Tru Jacksonville South Mandarin, 2970 Hartley Road, Jacksonville, Florida, United States of America Req #6875

Tuesday, March 18, 2025

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

The Hybrid Sales Coordinator & Front Office Manager oversees front office operations while supporting the sales team. This dual-role position requires a balance of leadership, customer service, and sales coordination to ensure a seamless guest experience and efficient sales processes.

As Front Office Manager, you will lead the front desk team, manage daily operations, handle guest inquiries, and ensure smooth check-in/check-out procedures. Simultaneously, as Sales Coordinator, you will assist the sales team with administrative tasks, client communications, contract preparation, and event coordination.

The ideal candidate is a proactive problem-solver with excellent multitasking abilities and a passion for hospitality. This role is perfect for someone who thrives in a dynamic environment and enjoys both guest interaction and business development.

POSITION RESPONSIBILITIES:

• Supervise and lead the front desk team to ensure excellent guest service and efficient check-in/check-out processes.
• Handle guest inquiries, complaints, and special requests with professionalism and urgency.
• Oversee reservations, room assignments, and billing accuracy.
• Maintain front office policies and procedures while training staff on best practices.
• Coordinate with housekeeping and maintenance teams to ensure a smooth guest experience.
• Prepare contracts, proposals, and event orders for clients.
• Support sales reporting and maintain an organized database of client interactions.
• Coordinate site tours and assist in showcasing property features to potential clients if needed.
• Collaborate with other departments to execute successful group bookings and events.
• Perform other duties as requested by management.

Qualifications:

• Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint).
• Experience managing/using CRM systems, Delphi, Outlook, Teams & PMS systems preferred.
• Proven experience in hotel front office management.

PHYSICAL DEMANDS:

• Ability to stand and move throughout front office and continuously perform essential job functions.
• Standing 95% of shift.
• Lifting up to 25 pounds maximum.
• Occasional twisting, bending, stooping, reaching, standing, walking.
• Frequent talking, hearing, seeing, and smiling.

BENEFITS:

• 401(k)
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.