Front Office Manager

Omni Hotels & Resorts; Florida; On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Office Manager to lead a dedicated team in delivering exceptional guest experiences. This role involves maximizing front office efficiency, training staff, and ensuring adherence to high service standards. The ideal candidate will possess strong leadership skills and a passion for customer service, thriving in a dynamic environment. Join a vibrant culture that values empowerment and respect while enjoying the benefits of working at a luxurious resort destination. If you are motivated and ready to make a significant impact, this opportunity is perfect for you.

Qualifications

• Previous luxury hotel experience in Guest Services or Front Office preferred.
• Leadership experience in Front Office required.

Responsibilities

• Train associates to ensure adherence to Omni standards.
• Handle guest complaints professionally to maintain satisfaction.
• Manage weekly supply inventories.

Skills

Customer service skills

Multitasking

Attention to detail

Organization

Education

Previous luxury hotel experience

Leadership experience in Front Office

Tools

Property Management Systems

Microsoft Office

Job description

Front Office Manager

Job Locations: US-FL-Amelia Island

Requisition ID: 2025-120389

Number of Openings: 1

Category: Front Office Operations

Overview

Omni Amelia Island Resort & Spa offers guests 3.5 miles of pristine beach, scenic marshlands, luxurious oceanfront accommodations, resort pools, championship golf, a full-service spa, diverse dining options, and family activities.

Our associates enjoy a dynamic work environment, comprehensive training, and a culture of respect and empowerment. If you are friendly, motivated, and passionate about service, this could be your ideal opportunity.

Job Description

Collaborate with the Director of Front Office, Front Office Manager, and staff to maximize front office efficiency.

Responsibilities

• Train associates to ensure adherence to Omni standards.
• Maintain communication with department managers regularly.
• Handle guest complaints professionally to maintain satisfaction.
• Be proficient with hotel computer systems for maintenance and troubleshooting.
• Manage weekly supply inventories.
• Complete rate discrepancy reports and implement necessary adjustments.
• Block and assign arrivals for the next day, including VIPs and special requests.
• Prepare group information sheets.
• Oversee check-outs with balance reports.
• Perform daily credit checks.
• Adhere to all systems and controls within the front office.
• Stay informed about marketing programs.
• Work with the Loyalty Ambassador to track and service select guests.

Qualifications

• Previous luxury hotel experience in Guest Services or Front Office preferred.
• Leadership experience in Front Office required.
• Flexible schedule; willing to work nights, weekends, and holidays.
• Ability to stand throughout shifts.
• Customer service skills, multitasking, attention to detail, and organization.
• Knowledge of Property Management Systems and Microsoft Office.

Omni Hotels & Resorts is an equal opportunity employer. For assistance applying, contact [e-mail].