Front Office Manager

Island Hospitality Management; Portsmouth (NH); On-site; USD 40,000 - 75,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Office Manager to oversee front desk operations and ensure exceptional guest experiences. In this dynamic role, you will lead a dedicated team, manage schedules, and maintain service quality standards. The ideal candidate is a motivated team player with strong problem-solving skills, capable of multitasking in a fast-paced environment. With a commitment to guest service and a focus on career growth, this position offers a comprehensive benefits package and opportunities for professional development.

Benefits

Healthcare

Retirement Plans

Wellness Programs

Employee Discounts

Formal Training Program

Qualifications

• Strong initiative and ability to work under stress.
• Motivated team player with effective problem-solving skills.

Responsibilities

• Ensure guest satisfaction and quality standards are met.
• Train staff in financial control procedures and compliance.
• Manage HR functions including recruiting and onboarding.

Skills

Hotel PMS Systems

Multitasking

Problem-solving

Guest Service

Time Management

Job description

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Description

As our Front Office Manager, you will be involved with all aspects of front office operations. You will be responsible for ensuring the overall success of the front desk, guest satisfaction, and product quality standards are met or exceeded.

This position requires flexible scheduling availability.

Requirements

• Ensure that departments achieve or exceed guest's service expectations
• Prepare team member schedules in accordance with budgets and forecasts
• Train staff in financial control procedures and ensure compliance
• Recommend local attractions and restaurants to guests
• Inform guests of hotel services and amenities
• Manage HR functions including recruiting, onboarding, performance evaluations, training, and disciplinary actions
• Coordinate maintenance requests with other departments
• Monitor bookings to manage overselling situations

Qualifications

• Ability to operate hotel PMS Systems
• Ability to multitask, prioritize, and manage time effectively
• Motivated team player with strong initiative
• Effective problem-solving skills
• Ability to work well under stress
• Approachable and committed to guest service

Physical Demands

Employees must be able to stand, sit, or walk for extended periods, and lift/move up to 25 pounds as necessary.

Training & Benefits

Island Hospitality offers a formal training program and a comprehensive benefits package including healthcare, retirement plans, wellness programs, and employee discounts. We promote career growth and recognize hard work through incentives and recognition programs.

Equal Opportunity Employer

We confirm work authorization via E-Verify where required by law.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industry: Hospitality

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