Front Office Manager - Coal Grove

Valley Health Systems, Inc.; Coal Grove (OH); On-site; USD 56,000; Full time

Job summary

An established industry player is seeking a Front Office Manager to oversee daily operations and manage patient information efficiently. This role requires excellent communication and supervisory skills to ensure a smooth workflow and high customer satisfaction. You will coordinate staff schedules, manage patient flow, and maintain compliance with health center policies. This is a fantastic opportunity to join a dedicated team in a non-profit organization, where your contributions will directly impact patient care and operational efficiency. If you are organized and passionate about healthcare management, this role is perfect for you.

Qualifications

• 2+ years experience in insurance billing or clinic office work.
• Excellent oral and written communication skills required.
• Supervisory skills are essential.

Responsibilities

• Oversee daily operations of the front office and staff.
• Coordinate provider schedules and maintain patient flow.
• Ensure customer satisfaction and handle complaints.

Skills

Supervisory Skills

Communication Skills

Organizational Skills

Collaboration Skills

Motivational Skills

Education

High School Diploma or Equivalent

Experience in Insurance Billing

Experience in Clinic Office Work

Tools

Word Processing Software

Standard Office Equipment

Job description

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Valley Health Systems, Inc. provided pay range

This range is provided by Valley Health Systems, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$56,000.00/yr - $56,000.00/yr

Job Summary: The Front Office Manager is responsible for the day-to-day oversight of business and practice management, as well as the daily processing of patient information. Excellent oral and written communication skills are required. Supervisory skills are a must. The Front Office Manager reports to the Director of Front Office Operations.

Essential Duties and Responsibilities:

• Responsible for opening and closing of center per shift requirements.
• Responsible for seeing that mail is received, distributed, and answered in a timely manner.
• Responsible for daily operations of accounts receivable including daily batch processing and deposits.
• Reconcile daily batch totals payment information.
• Conduct self in a professional manner and propagate professionalism among other site staff.
• Coordinate and maintain the provider schedules to most effectively service patients and allow access.
• Establish and maintain staff schedules.
• Coordinate sufficient staffing for patient flow, including scheduling around vacations and sick time.
• Order supplies and maintain supply and equipment inventory required for operation of the health center.
• Coordinate with other Valley Health sites to provide efficient care.
• Check invoices and verify bills and other obligations of the center and forward them to accounts payable.
• Oversee patient/staff relations including: handle complaints, ensure customer satisfaction, and relay appropriate comments to administration.
• Continuously strive to improve efficiencies and develop the health center.
• Serve as a liaison to the operations team concerning the site.
• Provide general supervision of office staff and clinical staff, jointly with the clinical manager.
• Responsible for services provided by general office staff. Includes patient flow, time management, patient courtesy, etc.
• Responsible for services provided by adjunct service staff. (Security, housekeeping, etc.) Includes: time management, professionalism, patient courtesy, supplies, reliability, thoroughness of work, etc.
• Uphold Valley Health policies and procedures and personnel guidelines.
• Schedule maintenance services for the site to ensure a safe and sanitary environment for providing healthcare.
• Knowledge of word processing and other computer applications, managing files and patient records, and other clerical duties.
• Communicate maintenance/capital needs for site to Health Center Oversight team. For example, furniture, copier, lawn care etc.
• Maintain an attractive, pleasant environment at the site.
• Maintain compliance with the organization’s confidentiality policy in accordance to the Health Insurance Portability and Accountability Act (HIPAA).
• Acknowledges the importance of a team approach when providing patient care.
• Assist in care coordination which may include obtaining records and communication with various entities including but not limited to community organizations, health plans, facilities and specialists.
• Proactively address needs of the patients and families through the concept of population management.
• Effectively communicate with all patients with specific attention to the vulnerable patient population.
• Develop good rapport with staff.
• Convey a professional and positive image and attitude regarding the health center and organization.
• Obtain prior authorization for procedures and testing as required by various insurance plans.
• Actively participate in the medical home care team which is comprised of clinical and non-clinical staff working together towards a common goal: delivering quality care to our patients.
• Communicate and coordinate effectively with all members of the care team.
• Provide self-management support in the form of patient coaching and motivational interviewing when appropriate.
• Participate in the interview/hiring and orientation process of future staff.
• Delegate responsibilities as appropriate.
• Perform other duties as assigned.
  
  

Education and/or Work Experience Requirements:

• A high school diploma or equivalent.
• Two or more years experience desirable in insurance billing, clinic office work, etc.
• Good organization, collaboration, and motivational skills.
• Supervisory skills.
  
  

Physical Requirements/Working Conditions:

• Work is sedentary in nature; however, the ability to stand and/or walk for periods of one hour intervals; stooping, bending, reaching, lifting approximately 25 pounds is required.
• Position requires manual dexterity for operating standard office equipment.
• Hearing must be within range of normal human conversation.
• Position requires the ability to maintain concentration and attention to detail for long periods of time in order to maintain accurate records pertaining to patient and/or account information.
• Position functions within a normal office environment.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Non-profit Organizations

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