ASSISTANT FRONT OFFICE MANAGER @ HILTON VIRGINIA BEACH OCEANFRONT

Shamin Hotels; Virginia Beach (VA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading hospitality organization seeks an Assistant Front Office Manager to enhance guest experiences at their Virginia Beach location. The role involves supervising front desk operations, managing staff, and ensuring high customer satisfaction. Ideal candidates will have strong leadership skills and a background in hotel management. Join a company that values teamwork and offers growth opportunities within the industry.

Benefits

Competitive pay

Insurance coverages

401K match

PTO

Paid Holiday Time

Employee discounts at branded hotels

Gym membership discounts

Rental car discounts

Attraction discounts

Qualifications

• 2-3 years prior hotel management/supervisory operations.
• Experience in a Hilton Brand hotel preferred.

Responsibilities

• Deliver outstanding customer service and resolve complaints.
• Supervise front desk personnel and oversee check-in/check-out procedures.
• Assist with recruitment, training, and performance development.

Skills

Leadership

Customer Service

Problem Solving

Communication

Attention to Detail

Education

Bachelor’s degree in hospitality management

Tools

PEP

OnQ

Microsoft applications

Job description

Job Details

Job Location: Virginia Beach, VA

Position Type: Full Time

Education Level: Not Specified

Salary Range: Undisclosed

Travel Percentage: Negligible

Job Shift: Any

Job Category: Hospitality - Hotel

Description

Full Job Description

Position Title: Assistant Front Office Manager @ Hilton Virginia Beach Oceanfront

Shamin Hotels is an award-winning hospitality organization with over 9000 rooms in 76 hotels. We are recognized as the largest owner and operator throughout Virginia as well as one of the top ten hotel hospitality groups in the country.

We value teamwork, pride of ownership and are passionate about serving our guests with warmth and hospitality.

We are looking for a professional Assistant Front Office Manager to join our team to embrace those values.

Position Overview:
As the Assistant Front Office Manager, you will play a crucial role in delivering exceptional guest experiences while supporting the Front Office Manager in daily operations. You’ll lead and mentor front office staff including our arrivals team, handle guest relations, and ensure that all front office activities run smoothly and efficiently. This position will ask to serve as Manager on duty, overseeing the hotels operation during assigned shift.

Key Responsibilities

Guest Services & Experience

• Deliver outstanding customer service by addressing guest concerns andresolving complaints promptly and professionally.
• Manage VIP and special guest requests to provide a personalized experience.
• Monitor guest feedback and work with the team to continuously improve satisfaction levels.

Front Office Operations

• Supervise front desk personnel, including night auditors, guest service agents and guest support specialist team.
• Oversee check-in/check-out procedures, reservations, and guest billing.
• Ensure accurate records of room availability, guest accounts, and daily reports.
• Monitor and control room inventory, assist with revenue management, strategies and support upselling initiatives
• Respond to emergencies, following established safety and security protocols.
• Assist in valet operations when necessary, during high volume
• Serve as manager on duty (MOD) during assigned shifts, handling any operational or guest issues and making leadership decisions.

Staff Management & Training

• Assist with recruitment, training, and performance development of front office staff.
• Conduct performance evaluations and provide constructive feedback.
• Assist in managing labor costs and scheduling to meet operational and budgetary goals

Administrative & Financial Duties

• Support with financial tasks such as processing payments, deposits, and cash reconciliation.
• Review daily revenue reports and monitor rate strategies in collaboration with revenue management.
• Ensure compliance with all hotel policies, brand standards, and industry regulations.

Collaboration & Communication

• Liaise with housekeeping, maintenance, and other departments to meet guest needs effectively
• Maintain clear and professional communication with staff and senior management.
• Assist in implementing promotions, packages, and hotel events.

Qualifications

Qualifications

• Experience in a Hilton Brand hotel preferred
• 2 – 3 years prior hotel management/supervisory operations
• Bachelor’s degree in hospitality management or a related field preferred.
• Has never been dismissed from a former employer
• Strong leadership and team development skills.
• Excellent customer service and problem-solving capabilities
• proficiency in hotel management systems such as PEP or OnQ
• Familiar with Microsoft applications and Sales platforms.
• Customer Focus: Passion for providing excellent customer service and creating memorable dining experiences for guests.
• Strong work ethic and willingness to learn and adapt in a fast-paced environment
• Communication Skills: Clear and effective communication skills, with the ability to interact professionally with guests and team members.
• Attention to Detail: Strong attention to detail and accuracy in order delivery and guest interaction.
• Physical Stamina: Ability to stand and walk for extended periods and lift items weighing up to 50lbs.
• FULL & OPEN Availability: Willingness to work flexible hours, including mornings, evenings, weekends, overnights, and holidays, based on business needs.
• “TOP” Requirement

TEAM UP: Be golden, collaborate and help others succeed
OWN IT: Be a role model, embrace responsibility and keep learning
PASSIONATELY SERVE: Be Positive, care deeply and create memories.

Benefits

• Competitive pay
• Full-Time associates are offered insurance coverages, 401K match, PTO, and Paid Holiday Time.
• Employee discounts at our branded hotels.
• “SHAMIN PERKS” - various discounts i.e. gym membership, rental cars, attractions and many more.

Advancement and Growth
We're proud of our track record of promoting from within. At Shamin Hotels, we're committed to nurturing talent and providing opportunities for our employees to thrive. With 76 hotels in our portfolio and plans for further expansion, there are endless opportunities for growth and advancement at Shamin Hotels. Whether you're interested in front-line operations, corporate management, or hotel development, we have opportunities for you to shine. Join us and be part of a company where your potential is limited only by your ambition

About Us:
In a story of entrepreneurial spirit and partnership, P.C. Amin and his brother-in-law B.N. Shah embarked on a remarkable venture in 1978. They seized an opportunity, purchasing a bankrupt hotel in Lumberton, North Carolina. United by their vision and commitment to excellence, they merged their names, Shah and Amin, to create Shamin Hotels. Today, Shamin Hotels stands as a testament to their legacy, having grown into the largest hotel owner and operator in Virginia, with over 70 hotels spanning multiple states. https://shaminhotels.com/

Shamin Hotels is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest, but only those selected for an interview will be contacted.