Front Office Manager

Atrium Hospitality LP; Norfolk (VA); On-site; USD 60,000 - 70,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Front Office Manager to lead their team at a premier hotel. This role is pivotal in ensuring exceptional guest experiences and operational excellence. You'll be responsible for managing the front office, coaching your team, and implementing process improvements. If you thrive in a dynamic environment and are passionate about service excellence, this is an exciting opportunity to make a meaningful impact while advancing your career. Join a company that values teamwork, innovation, and personal growth.

Benefits

401(k) plan with company match

Comprehensive Health Coverage

Paid Time Off & Vacation

DailyPay

Tuition Reimbursement

Exclusive Discounts on Brands

Qualifications

• Minimum 2 years in hospitality/front desk experience.
• Minimum 2 years in a supervisory role.

Responsibilities

• Create a best-in-class experience by engaging with guests.
• Lead the Front Office team by setting clear expectations.
• Ensure daily front office procedures follow brand SOPs.

Skills

Guest Experience Management

Team Leadership

Operational Efficiency

Cost Control

Basic Computer Skills

Education

High School Diploma

Hospitality Management Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Microsoft Teams

Job description

Hotel:

Norfolk Sheraton

777 Waterside Drive

Norfolk, VA 23510

Front Office Manager

Full time

Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence

What’s in it for you?

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning - 40% of our management hires are internal promotions!
• Invest in Your Future - 401(k) plan with company match.
• Comprehensive Health Coverage - Medical, dental, and vision insurance options.
• Paid Time Off & Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact - Make a difference through Atrium’s community service and volunteer programs.

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Salary: $60K-$70K

What You Will Do!

Guest Experience Champion:
Create a best-in-class experience by engaging with guests, anticipating their needs, and resolving concerns-ensuring satisfaction and loyalty.

Team Leader:
Lead the Front Office team by setting clear expectations, coaching for success, and managing performance with fairness and accountability.

Operations Pro:
Ensure daily front office procedures follow brand and Atrium SOPs, coordinating effectively with other departments for smooth service delivery.

Efficiency Driver:
Implement and recommend process improvements to boost service quality and operational efficiency.

Cost Controller:
Manage department labor and supply expenses while evaluating revenue-driving initiatives to meet financial goals.

What We’re Looking For

Experience:

Minimum 2 years in hospitality/front desk experience

Minimum 2 years in a supervisory role

Technology:

Basic computer skills including Microsoft Word, Excel, Outlook, PowerPoint, and Teams

Physical Requirements:

Able to lift up to 50 lbs occasionally and 10 lbs regularly

Able to stand/walk for long period.

Leadership Expectations

Accountable Achiever: Drive consistent results while owning departmental performance

Agile Thinker: Adapt to changing guest needs and evolving business priorities

Talent Curator: Mentor your team with passion and a growth mindset

Transparent Leader: Communicate clearly and lead with integrity

Leading with SPIRIT: Exemplify Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork

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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy