Front Office Manager

Island Hospitality Management; Billerica (MA); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Front Office Manager to oversee front desk operations and ensure exceptional guest experiences. This role involves managing staff, training, and maintaining high service standards while coordinating with other departments. The ideal candidate will thrive in a dynamic environment, demonstrating strong multitasking abilities and a commitment to guest satisfaction. Join a company that values employee development and offers a rewarding benefits package, including healthcare, retirement plans, and wellness programs. This is an exciting opportunity to grow your career in the hospitality industry.

Benefits

Medical, Dental, and Vision Insurance

401(k) Retirement plan with company match

Paid Sick and Vacation Time

Employee Assistance Program

Incentive bonus program

Discounted tickets to theme parks

Free room nights and employee discounts

Recognition programs and bonuses

Wellness subscriptions

Referral bonus program

Qualifications

• Ability to operate hotel PMS systems and manage guest service expectations.
• Strong multitasking and time management skills are essential for success.

Responsibilities

• Ensure front desk operations meet guest satisfaction and quality standards.
• Manage team schedules and ensure staff is trained in financial controls.

Skills

Hotel PMS Systems

Multitasking

Problem-solving

Guest Service

Time Management

Job description

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Description

As our Front Office Manager, you will be involved with all aspects of the front office operations. You will be responsible for ensuring the overall success of the front desk, guest satisfaction, and product quality standards are being met or exceeded.

This position may require flexible scheduling availability.

Requirements

Job Requirements:

• Ensure that departments achieve or exceed guest's service expectations
• Prepare team member schedules in accordance with budgets and business forecasts
• Ensure hotel staff is trained in financial control procedures for cash, vouchers, inventories, and receivables, and that procedures are regularly followed
• Recommend local attractions and restaurants for guests to visit
• Inform guests of all hotel services and amenities
• Manage human resources functions including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actions
• Work with other departments to ensure maintenance requests are communicated and completed, and only clean and functional rooms are assigned upon check-in
• Monitor daily bookings to coordinate with front desk team and guests when the hotel is oversold on specific room types

Job Qualifications

• Ability to operate hotel PMS Systems
• Ability to multitask, prioritize, and manage time
• Highly motivated team player with strong initiative and desire for achievement
• Effective in handling workplace problems, including anticipating, preventing, identifying, and solving issues
• Ability to work well in stressful situations
• Readily available and approachable for all guests while providing excellent guest service

Physical Demands

The physical demands described here are representative of those required to perform the essential functions of this job. The employee must regularly stand, sit, or walk for extended periods. They must also be able to lift and/or move up to 10 pounds regularly and up to 25 pounds frequently.

Training

Island Hospitality is committed to employee development through a formalized training and development program, providing a clear growth path within the company for those eager to thrive in hospitality. Employees from other organizations can build on prior experience and find further growth opportunities by utilizing the tools and resources offered.

Team Member Wellness Program

How We Thank You For All You Bring To The Team

Rewarding Benefits Package

• Healthcare including Medical, Dental, and Vision Insurance
• HSA & FSA plans available
• Dependent care FSA
• Identity Theft Protection Insurance
• Transit & Parking benefits
• Pet Insurance
• PTO and Incentives for Wellness Exams
• Employee Assistance Program
• Wellness subscriptions (gyms, financial planning, counseling, legal services)
• Paid Sick and Vacation Time
• Family Leave
• 401(k) Retirement plan with company match

Rewarding Hard Work

• Incentive bonus program
• Free room nights and employee discounts
• Discounts for friends and family
• Recognition programs and bonuses
• Discounted tickets to theme parks, movies, and more
• Career growth through in-house training
• Referral bonus program

Equal Opportunity Employer

Island Hospitality uses E-Verify to confirm work authorization where required by law.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industries: Hospitality