Front Office Manager

Castle Hotel Orlando; Orlando (FL); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Front Office Manager to enhance guest experiences and lead a dedicated team. This role offers a unique opportunity to impact service culture positively while ensuring operational excellence. With a commitment to employee development and a vibrant workplace, the company fosters an environment where your contributions truly matter. Join this passionate team and enjoy exciting perks, including flexible scheduling and comprehensive benefits, while making a difference in the hospitality industry. If you're ready to elevate your career and be part of a thriving organization, this is the perfect opportunity for you.

Benefits

DailyPay

Paid Time Off

Unlimited Referral Bonuses

Hotel Discounts

401K

Health/Dental/Vision Insurance

Short-Term/Long-Term Disability

Flexible Spending Accounts

Health Savings Account

Pet Insurance

Qualifications

• 3+ years in a leadership role in hospitality.
• Strong communication and leadership skills required.

Responsibilities

• Monitor room status and coordinate blocking of rooms.
• Ensure prompt and courteous service to guests.
• Hire, coach, and discipline direct reports.

Skills

Leadership Skills

Communication Skills

Basic Math Skills

Guest Service Orientation

Knowledge of Front Desk Operations

Education

High School Diploma

Post-High School Education

Job description

Complex Revenue Manager at Schulte Hospitality Group

Work today, get paid today! Schulte Hospitality Group believes you should be in control of your income, that's why we're proud to partner with DailyPay, giving you access to your money when and where you need it!

Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Manager to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, a robust benefit package and an atmosphere designed to encourage and promote career growth within the company.

Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

JOB DUTIES AND RESPONSIBILITIES

1. Monitors daily status of rooms, rates, discount rates and packages.
2. Maintains current list of available rooms for walk situations.
3. Coordinates blocking of rooms.
4. Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations.
5. Ensures recognition of employees is taking place across areas of responsibility.
6. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
7. Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
8. Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
9. Ensures staff communicates effectively with the Housekeeping team.
10. Maintains productive relationship with Valet Parking provider.
11. Regularly reviews department budget to meet budgeted wages and general expenses.
12. Checks printed registration cards against information on arrival report and rectifies any discrepancies.
13. Ensures prompt and courteous service to guests.
14. Pre-registers guests according to standards.
15. Completes and monitors employee schedule.
16. Monitors VIP arrivals.
17. Keeps track of rooms to ensure accurate status and readiness for check-in.
18. Hires, coaches and disciplines direct reports.
19. Interacts positively and professionally with guests to resolve issues.
20. Acts as Manager on Duty as required.
21. Works nights, weekends, and holidays as necessary.
22. Perform various other duties as assigned to meet business objectives.

EDUCATION AND EXPERIENCE

Minimum of three (3) years in similar leadership role. (I.E. Front desk supervisor, Assistant Front Office Manager, etc.)

Minimum of High School education, post-high school education preferred.

KNOWLEDGE, SKILLS AND ABILITIES

1. Basic math skills.
2. Ability to communicate effectively verbally and in writing.
3. Strong leadership skills.
4. Ability to exceed expectations of guests and team members.
5. In-depth knowledge of hotel Front Desk operations.

PERKS/BENEFITS

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In addition to DailyPay, Schulte Hospitality Group offers a robust selection of perks/benefits that include, but aren't limited to: Paid Time Off, Unlimited Referral Bonuses, Growth and Career Opportunities, Hotel Discounts, 401K, Health/Dental/Vision Insurance, Short-Term/Long-Term Disability, Flexible Spending Accounts, Health Savings Account, Pet Insurance, Dependent Tuition Benefits, EAP Program, Marketplace Discounts at various retailers such as Disney, Apple, AT&T, Verizon and more, and a flexible and fun working environment!

*Schulte Hospitality Group is an Equal Opportunity Employer.

Seniority level

• Mid-Senior level

Employment type

• Full-time
• Industries: Hospitality