Assistant Front Office Manager

Marriott Orlando Downtown; Orlando (FL); On-site; USD 30,000 - 45,000; Part time

Job summary

A leading company in the hospitality industry is seeking an Assistant Front Office Manager. This role involves assisting with daily operations, supervising staff, and ensuring guest satisfaction. Ideal candidates will have leadership experience and a 4-year degree. Join a dynamic team dedicated to providing exceptional service.

Qualifications

• At least 1 year of leadership experience at a Full Service Marriott Hotel.
• Supervisory experience required.

Responsibilities

• Assist Front Office Manager with daily operations.
• Handle guest complaints and requests.
• Train Front Office staff and develop employee morale.

Skills

Leadership

Clear communication

Problem-solving

Education

4-year college degree

Tools

Windows

Spreadsheets

Word processing

Job description

Join to apply for the Assistant Front Office Manager role at Marriott Orlando Downtown

Job Summary: The Assistant Front Office Manager assists the Front Office Manager with daily operations, supervises Guest Services, Concierge, and Uniformed Services personnel, handles guest complaints, and represents management in the absence of the Guest Services Manager.

Qualifications

Education & Experience:

• At least 1 year of leadership experience at a Full Service Marriott Hotel.
• A 4-year college degree and related experience.
• Supervisory experience and proficiency in Windows, spreadsheets, and word processing.
• Valid driver’s license from the applicable state.

Physical Requirements:

• Long hours sometimes required.
• Light work involving lifting up to 20 pounds occasionally and 10 pounds frequently.
• Ability to stand throughout the shift.

Mental Requirements:

• Clear communication skills.
• Ability to evaluate, prioritize, and multitask.
• Problem-solving skills and ability to work with financial data.

Duties & Functions

Essential:

• Provide attentive, friendly, and courteous service to guests and employees.
• Maintain attendance, appearance, and adherence to hotel standards.
• Handle guest requests, complaints, and follow-up to ensure satisfaction.
• Develop employee morale and train Front Office staff.
• Operate Front Office systems, monitor the PBX console, and manage guest room status.
• Oversee check-ins, check-outs, and daily operations, including VIP and special requests.
• Coordinate with Housekeeping and other departments.
• Manage cash handling, messaging, and documentation accurately.

Marginal:

• Monitor VIP guests and special requests.
• Review logs, employee attendance, and participate in inspections.
• Attend training and perform other duties as assigned.

We are an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Part-time
• Job function: Other
• Industry: Hospitality

Referrals can double your chances of interviewing. Get notified about new Assistant Front Office Manager jobs in Orlando, FL.