Front Office Manager

AECOM; Orlando (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading hotel is seeking a Front Office Manager to oversee operations and ensure exceptional guest experiences at Omni Amelia Island Resort & Spa. The ideal candidate will have previous luxury hotel and front office leadership experience, a dedication to guest services, and strong organizational skills. This role requires flexibility in working hours and a commitment to maintaining high operational standards.

Qualifications

• Previous luxury hotel experience strongly preferred within Guest Services or Front Office.
• Must be able to work flexible schedule, including nights, weekends, and holidays.
• Ability to stand for entire scheduled shift.

Responsibilities

• Handle training with associates to ensure Omni Standards.
• Communicate with department managers regularly.
• Manage guest complaints effectively.

Skills

Customer service orientation

Detail orientation

Organizational skills

Multi-tasking

Tools

Property Management Systems

Microsoft Office Software

Job description

Overview

Omni Amelia Island Resort & Spa

At Omni Amelia Island Resort & Spa guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities.

Omni Amelia Island Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort & Spa may be your perfect match.

Job Description

To work closely with Director of Front Office and Front Office Manager and staff to ensure maximum Front Office operating efficiency.

Responsibilities

+ Handle all training with associates to ensure Omni Standards.

+ Communicate with all department managers on continuing basis.

+ Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.

+ Be very familiar with the hotel computer system for training maintenance and trouble shooting.

+ Complete weekly supply inventories to ensure adequate pars of such.

+ Complete rate discrepancy report and make needed changes.

+ Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.

+ Prepare group information sheets.

+ Complete check-out with balance report.

+ Complete credit check daily.

+ Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.

+ Assure knowledge and training of Marketing Programs of company and hotel.

+ Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

Qualifications

+ Previous luxury hotel experience strongly preferred within Guest Services or Front Office

+ Previous Front Office Leadership experience required.

+ Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.

+ Ability to stand for the entire scheduled shift.

+ Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.

+ Knowledge of Property Management Systems and related computer programs

+ Strong knowledge of Microsoft Office Software

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [e-mail].

Job LocationsUS-FL-Amelia Island

Posted Date1 month ago(5/5/2025 12:00 PM)

Requisition ID 2025-122808

# of Openings 1

Category (Portal Searching) Front Office Operations