Assistant Front Office Manager - Hilton Orlando Buena Vista Palace

Hilton; Orlando (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading hospitality company is seeking an Assistant Front Office Manager for its Orlando property. This role involves overseeing guest services, managing team performance, and enhancing guest experiences. Ideal candidates will have a strong background in front office operations and a passion for hospitality.

Benefits

Access to pay through DailyPay

Medical insurance coverage

Mental health resources

Paid Time Off (PTO)

Travel discounts through Go Hilton

Supportive parental leave

Matching 401(k)

Employee stock purchase program

Debt-free education opportunities

Career growth and development

Qualifications

• Prior experience in front office leadership at a large resort-style property.
• Flexibility and familiarity with hospitality operations.

Responsibilities

• Manage daily Front Office operations including guest services and registration.
• Recruit, interview, and train new team members.
• Ensure team members are knowledgeable about hotel offerings.

Skills

Leadership

Customer Focus

Adaptability

Tools

OnQ

Job description

The beautiful, family-friendly Hilton Orlando Buena Vista Palace (https://www.hilton.com/en/hotels/mcobuhh-hilton-orlando-buena-vista-palace/?SEO_id=GMB-AMER-HH-MCOBUHH&y_source=1_MjY3NTc3OC03MTUtbG9jYXRpb24ud2Vic2l0ZQ==) is seeking an Assistant Front Office Manager to lead their guest services team!

This role reports directly to the Director of Front Office and will oversee 3-4 Guest Service Agents and 1-2 Bellpersons per shift. The responsibilities include managing daily operations, working with the pre-arrival team, assisting with check-in processes, resolving guest service issues, and supporting scheduling and payroll duties for the department.

The ideal candidate should have prior experience in front office leadership, preferably at a large resort-style property. Hilton experience, flexibility, familiarity with OnQ, and a passion for hospitality are highly preferred.

Shift Pattern: Typically, PM shifts with 2 overnight relief shifts. Open availability is required.

Benefits include:

• Access to your pay when needed through DailyPay
• Medical insurance coverage for you and your family
• Mental health resources
• Paid Time Off (PTO)
• Travel discounts through the Go Hilton program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program at 15% discount
• Debt-free education opportunities
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Note: Available benefits may vary depending on property-specific terms and conditions.*

Key Responsibilities:

1. Assist in managing all Front Office operations including guest services, registration, room inventory, and satisfaction initiatives.
2. Monitor and develop team member performance through supervision, counseling, evaluations, and recognition.
3. Recruit, interview, and train new team members.
4. Evaluate service trends and implement improvements.
5. Oversee VIP guest processes to ensure smooth check-in/out.
6. Assist with upselling hotel services to maximize revenue.
7. Ensure team members are knowledgeable about hotel offerings and local area.

Qualifications:

Since 1919, Hilton has been a leader in hospitality, emphasizing values such as hospitality, integrity, leadership, teamwork, ownership, and urgency. We seek candidates demonstrating these values along with qualities like quality, productivity, dependability, customer focus, and adaptability.

Working for Hilton offers the opportunity to be part of a global leader, providing exceptional guest experiences across a wide range of brands and properties. Our mission is "to fill the earth with the light and warmth of hospitality," and our team members are central to achieving this goal.

#LI-VM1

**Job:** Guest Services, Operations, and Front Office

**Title:** Assistant Front Office Manager - Hilton Orlando Buena Vista Palace

**Location:** [Location details to be filled]

**Requisition ID:** HOT0BLU2

**EOE/AA/Disabled/Veterans**