Guest Experience Manager — Front Office & Operations

Crestview Management, LLC; Orlando (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

Crestview Management, LLC is looking for a Front Office Manager for the Orlando Airport Marriott Lakeside. This full-time role involves managing all Front Office operations, ensuring high guest satisfaction, and supervising team members.

The ideal candidate will have at least three years of hotel experience, two years in management, and a commitment to exceptional service. Benefits include health insurance, paid time off, and a 401(k) plan.

Qualifications

• 3 years hotel experience is required.
• 2 years management experience is required.
• 2 years in hotel & accommodations guest services is required.

Responsibilities

• Manage all Front Office operations including guest service and registration.
• Supervise and develop team member performance.
• Ensure compliance with company standards.
• Monitor guest satisfaction trends and resolve issues.

Skills

Guest service

Team management

Budgeting and forecasting

Complaint resolution

Education

High school or equivalent

Job description

Crestview Management, LLC is looking for a Front Office Manager for the Orlando Airport Marriott Lakeside. This full-time role involves managing all Front Office operations, ensuring high guest satisfaction, and supervising team members.

The ideal candidate will have at least three years of hotel experience, two years in management, and a commitment to exceptional service. Benefits include health insurance, paid time off, and a 401(k) plan.