Front Office Leader - Guest Experience

Kolter Hospitality Group; Orlando (FL); On-site; USD 55,000 - 70,000; Full time

Job summary

Kolter Hospitality is seeking a Front Office Manager at AC by Marriott Orlando to support the General Manager in creating a welcoming environment and oversee front desk operations.

Responsibilities include managing front desk staff, scheduling, payroll accuracy, training and discipline, ensuring brand standards, guest satisfaction and smooth check-in/check-out processes, with travel up to 25%.

Qualifications

• Must be able to work PM shift (3pm and on), including most weekends and holidays.
• Report to work on time and in professional attire.
• Knowledge and/or ability to operate a computer.

Responsibilities

• Manage all aspects of front desk operations for assigned shift.
• Ensure all front office team members deliver the brand promise and provide exceptional guest service.
• Assist in greeting and checking in guests.
• Handle all guest issues in a courteous and efficient manner ensuring problem resolution is satisfactory.
• Responsible for the hiring, training, and coaching and discipline of the front office team.
• Assist with weekly schedules to ensure they reflect business needs and are adjusted accordingly.
• Assist in ensuring an accurate payroll of front office department.
• Ensure front office team members are in proper uniform and adhere to the Company’s grooming standards.
• Ensure all brand standard training for the front office team is completed within the required time frame as dictated by the Brand.
• Ensure company policies are adhered to, relating to financial record keeping, money handling and licensing including timely and accurate report of financial information.
• Ensure daily arrival of VIP’s, special request rooms, long stay guest rooms are pre-blocked in advance.
• Work with housekeeping and engineering to block rooms as necessary for maintenance.
• Report any items in need of repair.
• Follow all safety procedures while working.

Job description

Kolter Hospitality is seeking a Front Office Manager at AC by Marriott Orlando to support the General Manager in creating a welcoming environment and oversee front desk operations.

Responsibilities include managing front desk staff, scheduling, payroll accuracy, training and discipline, ensuring brand standards, guest satisfaction and smooth check-in/check-out processes, with travel up to 25%.