Front Desk Agent

Kolter Hospitality, LLC.; Orlando (FL); On-site; USD 18,000 - 26,000; Part time

Job summary

Kolter Hospitality, LLC. is seeking a Front Desk Agent for AC by Marriott Orlando. The role involves processing check-ins/check-outs, issuing room keys, and resolving guest issues while following Kolter Hospitality standards.

Typical duties include cashiering, upselling, and coordinating guest requests. Weekend availability is expected in a fast-paced hotel environment.

Qualifications

• Weekend availability required.
• No prior experience required; hospitality experience a plus.
• Ability to operate a computer and reservation system.

Responsibilities

• Assist guests with check-in and check-out.
• Coordinate guest requests and convey hotel services.
• Inform guests about services, features, and amenities.
• Greet guests by name when possible to personalize service.
• Follow hotel rate structures and upsell where appropriate.
• Perform cashiering tasks (bills, charges, adjustments).
• Respond to fire drills, medical emergencies, and security incidents as trained.
• Cancel reservations per policy and manage changes.
• Report any maintenance or safety issues for timely repair.
• Adhere to all safety procedures during shifts.

Skills

Customer service

Hospitality basics

Cash handling

Tools

Reservation system

Job description

Front Desk Agent# Front Desk AgentAC by Marriott Orlando - Orlando, FL 32801## OverviewSalary Range$16.00 - $16.00 HourlyPosition TypePart TimeJob ShiftAnyTravel PercentageNoneCategoryHospitality - Hotel## Description**Overview:**A Kolter Hospitality Front Desk Agent delivers service excellence to our guests creating a comfortable and welcoming environment. This position is responsible for processing check-ins and check outs, issuing room keys, and resolving guest issues with complying with all Kolter Hospitality standards, policies and procedures.\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_**Performance Expectations:**1. Assist guests with check-in and check out processes.2. Coordinate all guest requests.3. Inform guests of hotel services, features and room amenities.4. Welcome the guest by name whenever possible.5. Follow the hotel’s rate structures, discounts and sell/upsell strategies.6. Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc.7. Know and carry out specified duties in response to fire alarm, guest medical emergencies and security threats.8. Cancel room reservations according to policy.9. Report any items in need of repair.10. Follow all safety procedures while working.**Behavioral Expectations:**Be effective and innovative in handling and solving problems in the workplace. Remain positive and helpful while working in a fast-paced environment.Committed to the success and growth of the company. Act honorably, even when no one is watching. Eagerness to grow and/or develop within the company Passionately provide personalized guest service## Qualifications**General Requirements:**Able to work weekendsReport to work on time and in proper uniform.Knowledge and/or ability to operate a computer and reservation system.Experience: None. Customer Service or Hospitality experience a plus. Education: None**Physical Requirements:**Ability to stand/walk for up to 8 hours.Occasional lifting, pushing and pullingKolter Hospitality is proud to be an Equal Employment Opportunity.*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Kolter Hospitality is a drug-free workplace. Pre-employment drug test and background check required*