Front Office Supervisor

Riggs D.C; New York (NY); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

6 complimentary nights a year at Lore/

Employee discounts

Job summary

Hotel Park Ave in New York City seeks a Front Office Supervisor to lead the Guest Journey Ambassadors, oversee check-in and check-out, and ensure exceptional guest experiences.

You will coach the team, anticipate guest needs, and collaborate with other departments to deliver memorable stays and personalized service.

Qualifications

• Experience in hospitality or customer service.
• Exceptional communication skills, both verbal and written.
• Strong problem-solving abilities and a keen eye for detail.

Responsibilities

• Lead and motivate the Front Office team to deliver service excellence.
• Oversee check-in and check-out, ensuring smooth guest experiences.
• Coach and support team members with queries or challenges.

Skills

Hospitality experience

Communication skills

Problem solving

Flexibility

Job description

Are you driven by a passion for providing extraordinary guest experiences? Do you thrive on making connections and brightening someone's day? If this sounds like you, then we invite you to become a vital part of our team as a Front Office Supervisor at Hotel Park Ave in the heart of New York City!

Hotel Park Ave On an avenue steeped in history, we're what comes next: a curated space to be yourself and embrace the bold. A design led lifestyle hotel, Hotel Park Ave sits at the heart of the NoMAD neighborhood on one of Manhattan's most famous streets. The hotel, currently undergoing refurbishment by the Lore Group design team, will soon unveil refreshed rooms, a new lobby and nine new suites. New restaurants and bars will be announced soon.

Your role and responsibilities

• Lead and motivate the team of Guest Journey Ambassadors, fostering a culture of service excellence and teamwork.
• Act as the team lead, supporting the Guest Journey Ambassadors with any queries or challenges.
• Welcoming guests on arrival and facilitating smooth check-in and check-out experiences.
• Anticipate guest needs and deliver outstanding service, turning requests into delightful surprises.
• Resolve guest concerns and complaints effectively and efficiently, ensuring guest satisfaction.
• Actively on the spot coaching and on the job training.
• Be present in the lobby be available for team and guests.
• Assist guests with luggage storage & delivery to their room.
• Communicate with guests prior to arrival and assist with queries and requests relating to their stay.
• Share your insider knowledge of the city, providing tailored recommendations for dining, attractions, and entertainment.
• Engage with guests throughout their stay, ensuring every moment is enjoyable and memorable.
• Collaborate with other departments within Hotel Park Ave to ensure prompt and efficient fulfillment of guest requests.
• Gather and respond to feedback, continuously striving for excellence in our service.

What you will bring to Hotel Park Ave

• Experience in hospitality or customer service is highly valued.
• Exceptional communication skills, both verbal and written.
• Strong problem-solving abilities and a keen eye for detail.
• Flexibility to work varied hours, including weekends and holidays.
• A sincere passion for hospitality and enriching the lives of others.

Compensation and Benefits

• Hourly Pay $27.00
• Medical, Dental & Vision Insurance (for full-time employees)
• 6 complimentary nights a year at any Lore Group hotel
• Lore Group Employee & Immediate Family Rates
• Lore Group Friend and Family Rates
• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
• 50% discount in Lore Group restaurants and bars
• Generous paid time off program including Vacation Days, Sick Days, Personal Days, and Holidays.
• Company Paid Life Insurance 1.5X annual salary
• Employee Assistance Program Referral Incentive- Can you send information on this?
• 401K with 5% Match
• Training and Development Programs
• Additional perks via Cigna.

Location: New York, NY Our properties are widely celebrated for their thoughtful design, interesting use of space, engaging restaurants, award-winning bars and the passion of our people. We are passionate about our people and are committed to training, developing, mentoring, and coaching a world-class team to deliver memorable experiences for our guests. As a small, independent group, we are able to offer a personalised career progression on a global stage, with many of our team members having been able to move to our European and American properties, and vice versa, expanding their roles, careers and experiences. We prefer to promote and transfer within our group whenever possible, backed up by tailored training using internal and external resources. We firmly believe our future leaders are alongside us. Click here to discover stories below from Lore Group team members across Amsterdam, London, Washington DC and our group office in London.