Assistant Front Office Manager

Thesaguaro; Austin, Northern (TX, KY); Hybrid; USD 52,000 - 60,000; Full time

Benefits offered by this job

Free food & snacks

Health insurance

Help or transport service

Paid time off

Vision insurance

401(k)

Dental insurance

Employee discounts

Job summary

The LINE Austin is seeking a dynamic Assistant Front Office Manager to lead guest services and front desk operations, ensuring exceptional hospitality and smooth daily flow.

You will supervise front office staff, participate in recruitment and onboarding, train teams, and uphold safety and policies while delivering a warm, professional experience. Join a vibrant property focused on guest satisfaction and teamwork in downtown Austin.

Qualifications

• High School diploma or GED is required.
• 3 years related experience in hospitality or service industry preferred.
• Strong communication skills and a collaborative mindset are essential.

Responsibilities

• Greet guests with a smile and maintain eye contact.
• Maintain professional demeanor and high personal appearance standards.
• Foster good communications and teamwork across departments.
• Supervise daily front office functions and ensure courteous guest service.
• Resolve guest complaints in a satisfactory manner.
• Assist in scheduling staff according to forecasted business levels.
• Support recruitment, onboarding, and staff training.
• Adhere to company policies and safety procedures.

Skills

Strong communication

Collaborative spirit

Ethical conduct

Positive attitude

Eye for detail

Problem solving

Education

High School diploma or GED

Tools

Microsoft Office

Opera PMS

Job description

Benefits:

• Free food & snacks


• Health insurance


• Help or transport service


• Paid time off


• Vision insurance


• 401(k)


• Dental insurance


• Employee discounts

About our Brand

More than a group of hotels, the LINE is a creative community built around a sense of discovery - an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. The LINE hotels are both reflective and responsive- shaped by the communities they are part of while also contributing something new to those places. The LINE properties are a collaboration of the best local and out-of-town talent in design, food & beverage, arts and culture.

About our Company

More than a group of hotels, the LINE is a creative community built around a sense of discovery - an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. The LINE hotels are both reflective and responsive- shaped by the communities they are part of while also contributing something new to those places. The LINE properties are a collaboration of the best local and out-of-town talent in design, food & beverage, arts and culture.

In the heart of New York City, The Ned NoMad embodies timeless elegance and modern luxury within the historical Johnston building at the bustling intersection of 28th and Broadway. Expect experiences that transcend accommodation, becoming journeys through time and style. The building also houses Ned's Club NoMad New York, a private membership club with a global community of like-minded professionals seeking connection and inspiration in exclusive spaces. Coming soon is Ned's Club Washington DC, offering even more opportunities for meaningful connections and enriching experiences.

That colorful hotel in the desert, The Saguaro is a good time. It's not that complicated. There's plenty of sunshine, a buzzing pool scene and lots of local flavor.

We are seeking a dynamic Assistant Front Office Manager to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.

Responsibilities

1. Greet every guest with a smile and maintain eye contact


2. Must be courteous and gracious, maintaining a professional demeanor at all times


3. Maintain high standards of personal appearance and grooming, which includes adhering to the proper dress code when working


4. Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel


5. Supervises daily front office functions to ensure courteous and professional guest service levels


6. Resolve guest complaints in a satisfactory manner


7. Coordinate daily group arrival/departure preparation, special requests, room assignments and guest amenity programs


8. Assist in scheduling front office staff appropriate to forecasted business levels, when needed


9. Follow up with front office staff on daily shift and individual duties


10. Provide verbal instruction and guidance compliant with the company’s policies and standards


11. Support and comply with hotel policy and company policy in matters concerning accounting, purchasing, credit and cash handling


12. Responsible for maintaining front office/lobby appearance while on duty


13. Maintain proper collateral and supply inventory to support all appropriate front office activities


14. Coordinate relocation of guests when necessary


15. Maintain proper operation of all aspects of our Property Management System


16. Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency


17. Participate in scheduled departmental and administrative meetings as requested


18. Play an active role in recruitment, interviews, onboarding and training


19. Play an active role in your departments development and engagement


20. Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions


21. Be familiar with all safety and emergency procedures including OSHA requirements


22. Attend relevant meetings

Core Competencies

1. High School diploma or general education degree (GED)


2. Three (3) years related experience in hospitality or service industry preferred


3. Strong communication skills


4. Collaborative spirit


5. Ethical Conduct


6. Computer Proficiency: Microsoft Office, Opera PMS


7. Positive Attitude


8. Eye for Detail


9. Problem solving abilities

Compensation & Benefits

We offer competitive wages and benefits while fostering a diverse and inclusive work experience.

We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.