Evening Front Office Manager

CFS; New York (NY); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Comprehensive benefits package

Generous paid holidays

Substantial opportunity for growth

Job summary

A leading hotel management firm in New York is seeking an Evening Front Office Manager to oversee guest services and front desk operations. The role requires at least three years of hospitality management experience and offers a competitive salary along with benefits including paid holidays and opportunities for career growth. The evening shift is from 2 PM to 11 PM, providing a unique chance to manage teams in renowned NYC properties. This position emphasizes strong guest experience and operational leadership.

Qualifications

• Three or more years in hospitality, hotel, or customer-facing operational management.
• Proven track record supervising teams in a 24/7 environment.
• Strong administrative and communication skills.

Responsibilities

• Oversee front desk, guest services, and bell operations.
• Manage, mentor, and schedule guest service agents.
• Ensure payroll accuracy and supply inventories.
• Respond to escalations and guest satisfaction issues.
• Collaborate with department leaders for cohesive service.

Skills

Hospitality operational management

Team supervision

Administrative skills

Communication skills

Schedule flexibility

Job description

Compensation

$65,000–$70,000 USD + overtime eligibility + discretionary annual bonus

• This role follows a five‑day work schedule with two days off. Specific working days and scheduled days off will be confirmed
• The position operates on an evening shift from 2:00 PM to 11:00 PM, with occasional paid overtime as needed.
• Responsibilities include a hybrid combination of back‑office tasks and Front Desk support. The role requires periods of standing.
  
  

Title

Evening Front Office Manager

Compensation

$65,000–$70,000 USD + overtime eligibility + discretionary annual bonus

Important Information

• This role follows a five‑day work schedule with two days off. Specific working days and scheduled days off will be confirmed
• The position operates on an evening shift from 2:00 PM to 11:00 PM, with occasional paid overtime as needed.
• Responsibilities include a hybrid combination of back‑office tasks and Front Desk support. The role requires periods of standing.
  
  

Benefits & Growth

• Comprehensive benefits package, including generous paid holidays, no probation for vacation accrual, and competitive health coverage
• Overtime-eligible manager position, with substantial opportunity to grow total compensation
• Accelerated career growth in the world’s largest third-party hotel management group; extensive advancement pathways and role mobility
  
  

Why This Opportunity Stands Out

• High-impact, visible operational leadership roles with executive interaction
• Unique overtime-eligible management structure—substantial earning potential
• Manage and develop front-of-house teams in renowned NYC properties
• Rapid interview-to-offer process for decisive candidates in a business-critical timeline
  
  

Key Responsibilities Of The Front Office Manager

• Drive exceptional guest experience by overseeing all front desk, guest services, and bell operations
• Manage, mentor, and schedule guest service agents for optimal engagement and performance
• Maintain payroll accuracy, supply inventories, and documentation compliance to support smooth daily operations
• Respond rapidly and professionally to escalations, guest satisfaction issues, and internal communications
• Collaborate with department leaders to ensure a cohesive and guest-focused service environment
  
  

Ideal Skills/Experience

• Three or more years of hospitality, hotel, or customer-facing operational management experience
• Proven track record supervising teams in a 24/7 environment; must demonstrate schedule flexibility
• Strong administrative and communication skills; ability to manage supplies, confidential documents, and guest/vendor email correspondence
  
  

Location

Midtown, Manhattan

Schedule

• Five evening shifts per week
• Two consecutive days off; weekends not guaranteed
• Consistent year-round schedule with flexibility for operational coverage
  
  

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