Front Office Manager

NU Hotel Brooklyn; New York (NY); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401k Company Match

Paid Time Off

Travel Discounts

Commuter Transit and Parking Benefits

Educational/Professional Development

Job summary

HHM Hotels is seeking a Front Office Manager to lead the front desk operations in our New York property, upholding guest service excellence and sustainability standards. You will guide staff and align with brand values to deliver a superior guest experience.

The role includes budgeting, scheduling, training, and supervising front office and guest services managers, with a focus on compliance, safety, and strategic initiatives to maximize occupancy and efficiency.

Qualifications

• 2 to 5 years hospitality related experience.
• Associate’s or Bachelor’s degree preferred.

Responsibilities

• Interview, select, train, schedule, coach and support associates to brand standards and HHM values.
• Monitor guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Manage front office financial operations and ensure front office accounting controls and procedures.
• Develop, implement and monitor department budgets and forecasts; review, submit for approval, and order capital budget items as required.
• Supervise all guest services department managers.
• Oversee vendor and personnel contracts and ensure occupancy is optimized and overbooking minimized.

Education

Associate degree

Bachelor’s degree

Job description

Opportunity: Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Opportunity: Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Your Growth Path

Assistant General Manager – General Manager - Area General Manager

Your Focus

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
• Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
• Supervise all guest services department managers.
• Review correspondence from guests and incident logs and direct staff according to information obtained.
• Oversee all vendor and personnel contracts throughout the hotel.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Your Background And Skills

• Associate’s or Bachelor’s degree preferred.
• 2 to 5 years hospitality related experience.

HHM Hotels Benefits And Perks

• Competitive wages for full time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It