Front Office Manager

Plazahotelelpaso; New York (NY); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health Ins.

Paid Time Off

401k Company Match

Daily Pay

Free Basic Life Insurance

TELUS Health access

Travel Discounts

Employee Assistance and Wellness

Educational/Professional Development

Referral Bonus Program

Job summary

HHM Hotels is seeking a Front Office Manager to lead the hotel’s front desk operations, ensuring guest satisfaction and adherence to sustainability standards. This role focuses on efficiency, guest experience, and daily front office performance.

You will interview, hire, train, schedule and coach associates, manage budgets, oversee vendor contracts, and coordinate with guest services and safety programs. A 2–5 year hospitality background and a degree preference are desired.

Qualifications

• Interview, select, train, schedule, and coach associates.
• Monitor guest satisfaction scores and work toward improvements.
• Manage front office budgeting and financial controls.

Responsibilities

• Interview, hire, train, and coach front desk staff.
• Monitor guest satisfaction scores and drive improvements.
• Oversee all front office financial operations and ensure compliance with controls.
• Develop and monitor department budgets and forecasts.
• Supervise guest services department managers.
• Review guest correspondence and incident logs to guide staff actions.
• Oversee vendor and personnel contracts for the hotel.
• Manage occupancy and avoid overbooking; optimize space usage.
• Create action plans to remedy service deficiencies.
• Follow safety protocols and OSHA standards.

Skills

Interviewing

Staff training

Scheduling

Coaching

Guest service

Budgeting

Vendor management

Safety compliance

Education

Associate's or Bachelor's degree preferred

Job description

Opportunity: Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Your Growth Path

Assistant General Manager - General Manager - Area General Manager

Your Focus

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.


• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.


• Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.


• Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.


• Supervise all guest services department managers.


• Review correspondence from guests and incident logs and direct staff according to information obtained.


• Oversee all vendor and personnel contracts throughout the hotel.


• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.


• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.


• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.


• Perform other duties as requested by management.

Your Background and Skills

• Associate's or Bachelor's degree preferred.


• 2 to 5 years hospitality related experience.

HHM Hotels Benefits and Perks

• Medical, Dental and Vision Health Insurance


• Paid Time Off


• 401k Company Match


• Daily Pay


• Free Basic Life Insurance


• 24/7 access to TELUS Health, a confidential work-life resource.


• Travel Discounts


• Employee Assistance and Wellness Program


• Educational/Professional Development


• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.


• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It

Source: HHM Hotels