Front Office Manager

Homewood Suites by Hilton Washington DC Downtown; Washington (District of Columbia); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401k Match

Daily Pay

Life Insurance

Travel Discounts

Commuter Benefits

Wellness Program

Professional Development

Referral Bonus

Job summary

Homewood Suites by Hilton Washington DC Downtown is seeking a Front Office Manager to oversee front desk operations in line with guest service and sustainability standards.

You will lead interviewing, training, scheduling and coaching, monitor guest satisfaction, manage budgets, supervise the guest services team, oversee contracts, and ensure safe, compliant operations while advancing HHM's EarthView program.

Qualifications

• Interview, select, train, schedule, coach and support associates in line with brand standards.
• Monitor guest satisfaction scores and drive improvements across the department.
• Develop, monitor and manage department budgets and forecasts; review capital needs.

Responsibilities

• Manage front office operations in accordance with guest service and sustainability standards.
• Interview, train, schedule, coach and support associates per brand standards.
• Monitor guest satisfaction and department performance; take corrective actions.
• Oversee front office budgeting, forecasts and capital item requests.
• Supervise guest services managers and oversee vendor and staff contracts.
• Monitor occupancy and optimize room use; minimize overbooking.
• Create SMART action plans to address service gaps and safety requirements.
• Follow EarthView sustainability guidelines and MSDS/OSHA safety rules.
• Perform other duties as requested by management.

Skills

Staff management

Training & coaching

Scheduling

Guest service

Budgeting

Education

Associate’s degree

Bachelor’s degree

Job description

Opportunity: Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Opportunity: Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Your Growth Path

Assistant General Manager – General Manager - Area General Manager

Your Focus

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.


• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.


• Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.


• Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.


• Supervise all guest services department managers.


• Review correspondence from guests and incident logs and direct staff according to information obtained.


• Oversee all vendor and personnel contracts throughout the hotel.


• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.


• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.


• Follow sustainability guidelines and practices related to HHM’s EarthView program.


• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.


• Perform other duties as requested by management.

Your Background And Skills

• Associate’s or Bachelor’s degree preferred.


• 2 to 5 years hospitality related experience.

HHM Hotels Benefits And Perks

• Competitive wages for full time and part time opportunities


• Medical, Dental and Vision Health Insurance


• Paid Time Off


• 401k Company Match


• Daily Pay


• Free Basic Life Insurance


• 24/7 access to TELUS Health, a confidential work-life resource.


• Travel Discounts


• Commuter Transit and Commuter Parking Benefits


• Employee Assistance and Wellness Program


• Educational/Professional Development


• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.


• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It