Front Office Manager

SpringHill Suites Williamsburg; Williamsburg (VA); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Paid Time Off

401k Match

Daily Pay

Life Insurance

Travel Discounts

Commuter Benefits

Wellness Program

Professional Development

Referral Bonus

Job summary

SpringHill Suites Williamsburg is seeking a Front Office Manager to lead hotel front desk operations in line with brand standards and guest service goals.

You will oversee staff, budgeting, guest satisfaction and vendor contracts, while ensuring safety and compliance. The role offers growth within HHM Hotels and opportunities to contribute to a high-performing team.

Qualifications

• Associate’s or Bachelor’s degree preferred.
• 2 to 5 years hospitality related experience.
• Experience in front office operations and guest service standards.

Responsibilities

• Interview, select, train, schedule, coach and support associates.
• Monitor guest satisfaction scores and drive improvements.
• Oversee front office financial operations and accounting controls.
• Develop and monitor department budgets and forecasts.
• Review guest correspondence and incident logs and direct staff.
• Oversee vendor and personnel contracts for the hotel.
• Manage room occupancy to minimize overbooking and optimize usage.
• Create actionable plans to address service deficiencies.
• Adhere to MSDS and OSHA safety standards.

Skills

Staff management

Budgeting

Guest satisfaction

Vendor management

Safety compliance

Education

Associate or Bachelor's degree

Job description

Opportunity: Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Opportunity: Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Your Growth Path

Assistant General Manager – General Manager - Area General Manager

Your Focus

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
• Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
• Supervise all guest services department managers.
• Review correspondence from guests and incident logs and direct staff according to information obtained.
• Oversee all vendor and personnel contracts throughout the hotel.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Your Background And Skills

• Associate’s or Bachelor’s degree preferred.
• 2 to 5 years hospitality related experience.

HHM Hotels Benefits And Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It