Front Office Manager

HHM Hotels; Vernon Hills, Northern (IL, KY); Hybride; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Competitive wages (full/part time)

Medical, Dental and Vision Health Ins.

Paid Time Off

401k Company Match

Daily Pay

Life Insurance

Employee Wellness Program

Travel Discounts

Commuter Benefits

Educational/Professional Development

Referral Bonus Program

Résumé du poste

Plazahotelelpaso is seeking a Front Office Manager to lead front desk operations, ensuring guests receive exceptional service and sustainability practices per HHM standards. You will manage staff, budgets, vendor contracts, and performance metrics while upholding brand expectations.

The role emphasizes coaching teams, monitoring guest satisfaction, and coordinating with other departments to deliver seamless experiences across the property.

Qualifications

• Associate's or Bachelor's degree preferred.
• 2 to 5 years hospitality related experience.

Responsabilités

• Interview, select, train, schedule, coach and support associates, ensuring they perform to brand standards.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Monitor front office financial operations and ensure front office compliance with accounting controls and procedures.
• Develop, implement and monitor budgets and forecasts; review and order capital budget items as required.
• Supervise all guest services department managers.
• Oversee all vendor and personnel contracts throughout the hotel.
• Monitor occupancy and minimize overbooking; create action plans to remedy service deficiencies.
• Follow sustainability guidelines related to HHM's EarthView program.

Connaissances

Interviewing

Training

Coaching

Scheduling

Guest service

Formation

Associate's degree

Bachelor's degree

Description du poste

Opportunity: Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Your Growth Path

Assistant General Manager - General Manager - Area General Manager

Your Focus

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
• Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
• Supervise all guest services department managers.
• Review correspondence from guests and incident logs and direct staff according to information obtained.
• Oversee all vendor and personnel contracts throughout the hotel.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Follow sustainability guidelines and practices related to HHM's EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Your Background and Skills

• Associate's or Bachelor's degree preferred.
• 2 to 5 years hospitality related experience.

HHM Hotels Benefits and Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It