Front Office Manager

HHM Hotels; Cambridge (MA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401k Match

Travel Discounts

Commuter Benefits

Wellness Program

Professional Development

Referral Bonus

Job summary

HHM Hotels is seeking a Front Office Manager to oversee hotel front desk operations, guest services and sustainability standards. You will lead and coach associates, monitor guest satisfaction, and ensure accurate financial controls and budgeting processes.

Responsibilities include hiring, training, scheduling, evaluating performance, managing vendor contracts, optimizing room occupancy, and enforcing safety compliance. This is a hands-on leadership role with growth toward general management.

Qualifications

• Hospitality front office operations experience preferred.
• Strong leadership and coaching abilities.
• Knowledge of budgeting and forecasting processes.

Responsibilities

• Oversee front desk operations and guest services to meet brand standards and sustainability goals.
• Lead and coach associates, schedule and train staff, and monitor guest satisfaction scores.
• Manage financial controls, budgets, forecasts, and capital budget items as needed.
• Supervise guest services department managers and coordinate vendor contracts.
• Ensure safety compliance and follow MSDS/OSHA standards.

Skills

Guest service

People management

Budgeting & forecasting

Safety & compliance

Education

Associate’s or Bachelor’s degree

Job description

Opportunity: Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Your Growth Path

Assistant General Manager – General Manager - Area General Manager

Your Focus

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
• Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
• Supervise all guest services department managers.
• Review correspondence from guests and incident logs and direct staff according to information obtained.
• Oversee all vendor and personnel contracts throughout the hotel.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Your Background and Skills

• Associate’s or Bachelor’s degree preferred.
• 2 to 5 years hospitality related experience.

HHM Hotels Benefits and Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Source: HHM Hotels