Front Office Manager

AC Hotel Boston Cambridge; Cambridge (MA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental and Vision Health

Paid Time Off

401k Company Match

Travel Discounts

Employee Wellness Program

Job summary

HHM Hotels in Cambridge, MA, is seeking a Front Office Manager to oversee the front desk operations and guest services, ensuring smooth check-in/out, efficient service, and adherence to brand standards.

The role partners with operations to monitor guest satisfaction, manage budgets, train staff, and maintain safety and compliance while delivering an exceptional guest experience.

Qualifications

• Associate’s or Bachelor’s degree preferred.

Responsibilities

• Interview, select, train, schedule, coach and support front desk associates to standards.
• Be aware of guest satisfaction scores and work toward increasing guest satisfaction.
• Monitor all front office financial operations and ensure front office controls and procedures are followed.
• Develop and monitor department budgets and forecasts; review and order capital budget items as required.
• Supervise all guest services department managers and coordinators.
• Oversee all vendor and personnel contracts throughout the hotel.
• Monitor occupancy to optimize room usage and minimize overbooking.

Education

Associate’s or Bachelor’s degree preferred

Job description

Opportunity: Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Opportunity: Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Your Growth Path

Assistant General Manager – General Manager - Area General Manager

Your Focus

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
• Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
• Supervise all guest services department managers.
• Review correspondence from guests and incident logs and direct staff according to information obtained.
• Oversee all vendor and personnel contracts throughout the hotel.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Your Background And Skills

• Associate’s or Bachelor’s degree preferred.
• 2 to 5 years hospitality related experience.

HHM Hotels Benefits And Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Daily Pay
• Free Basic Life Insurance
• 24/7 access to TELUS Health, a confidential work-life resource.
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It