FRONT OFFICE MANAGER

Socket.dev; Dallas (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

Socket.dev is seeking a hands-on Front Office Manager for Homewood Suites Dallas Downtown in Dallas, TX. You will lead the Front Desk team, oversee daily operations, and ensure top guest service while maintaining compliance with hotel policies.

The role covers staffing, training, budgeting, and collaboration with sales and marketing efforts. You will also step in for the General Manager when needed and help drive RevPAR through efficient front-office management.

Qualifications

• Reliable transportation to work at the hotel.
• Motivation to advance to the next level.
• Team player with dependable work ethic.
• Flexible and adaptable to shifting schedules.

Responsibilities

• Supervises Front Desk staff and department operations.
• Schedules staff and maintains adequate staffing levels.
• Trains staff on hotel amenities and local area information.
• Handles guest complaints and employee issues professionally.
• Assists with budget planning and wage surveys.
• Performs duties of General Manager in their absence.

Skills

Reliable Transportation

Eager to move up

Team Player

Flexibility

Job description

Job Details

• Job Location: Homewood Suites Dallas Downtown - Dallas, TX
• Position Type: Full Time
• Salary Range: Undisclosed
• Job Shift: Any

Our Front Office Manager

Directly supervises the Front Desk staff and department operations (e.g. hiring, terminating, disciplinary actions, and performance evaluations). Schedules subordinates, maintaining adequate staffing levels while adhering to labor standards guidelines. Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures. Assures maximum guest service through training, including but not limited to hotel amenities, the local area, shopping, dining, entertaining, current groups and banquet functions. Monitors Revenue Management systems to ensure the hotel is positioned as a market leader in RevPAR. Selects or assists in the selection of hotel staff and complete all new hire paperwork. Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations. Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and IRS. Conducts or assists in conducting staff meetings. Adheres to all franchise and company procedures and regulations as well as standard operating procedures. Receives and resolves or assists in resolving guest complaints and employee issues. Performs functions of the General Manager in their absence. Covers shifts in all departments as scheduled by the General Manager Corresponds with group and travel agents to answer special requests for rooms and rates Assists with sales and marketing efforts as directed Maintains and implements established Emergency Procedures, assuring the security of guests and monies. Participates in the preparation of the hotels annual budget. Answers inquiries pertaining to hotel policies and services Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines.

Note: Other duties as assigned by General Manager or Area Director

Qualifications

• Reliable Transportation
• Eager to move up to next level
• Team Player
• Flexibility