FRONT DESK SUPERVISOR*

TEXAS WESTERN MANAGEMENT PARTNERS; Dallas (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

TEXAS WESTERN MANAGEMENT PARTNERS is seeking a Front Desk Supervisor for the Homewood Suites Dallas Downtown in Dallas, TX. The role oversees Guest Services, supervises front desk staff, and ensures smooth check-in/check-out experiences for guests during the swing shift.

You will train staff, manage reservations, resolve guest concerns, and uphold hotel policies while maintaining a professional image. The position offers room to grow within the company and requires a customer-focused,

Qualifications

• Reliable transportation required.
• Must be a team player with strong interpersonal skills.
• Passionate about advancing within the hospitality industry.

Responsibilities

• Assists in training and supervising all Guest Services staff, coaching career and personal development.
• Motivates staff across hotel departments to create a productive work environment.
• Conducts performance evaluations and provides feedback to employees.
• Oversees and participates in guest registration processes.
• Confirms, cancels and modifies reservations as needed.
• Schedules staff per labor standards and forecasts occupancy; monitors labor costs.
• Ensures agents use effective walk-in sales strategies.
• Resolves guest complaints and responds promptly to service requests.
• Ensures adherence to procedures for accounting, credit control, and security.
• Responds quickly to guest requests with friendly, appropriate action.
• Maintains a professional image through appearance and dress.
• Communicates company policies and procedures to subordinates.
• Aggressively recruits and staffs the department using hiring standards.
• Conducts safety, security, and service guideline training sessions.
• Maintains rewards recognition programs.
• Fulfils Manager on Duty shifts and oversees compliance with laws.

Skills

Reliable transportation

Team player

Passionate and eager to move up thelad

Job description

Job Details

Job Location: Homewood Suites Dallas Downtown - Dallas, TX 75202

Position Type: Full Time

Job Shift: Swing

Front Desk Supervisor Responsibilities

• Assists in the training and supervision of all Guest Services employees; coaches and counsels employees regarding career and personal developments.
• Motivates staff within all hotel departments and establishes a productive working environment for the hotel.
• Conducts performance evaluations and provides feedback to employees.
• Oversees and participates in guest registration.
• Confirms cancels and modifies reservations as needed.
• Assists in scheduling staff according to labor standards and forecasts occupancy; assigns daily work tasks to employees and monitors labor costs to stay within departmental budget.
• Ensures agents use the appropriate walk-in sales strategy.
• Resolves guest complaints to the satisfaction of the guest; responds promptly to any guest request for service.
• Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, securities of monies, guest security, and emergency procedures as established.
• Responds quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.
• Provides a professional image at all times through appearance and dress.
• Follows company policies and procedures and is able to effectively communicate them to subordinates.
• Aggressively recruits and staffs department using company hiring standards (i.e. behavioral questioning, reference checks, evaluations, and team interviews).
• Conducts training classes regarding safety, security, department procedures, and service guidelines.
• Maintains rewards recognition systems.
• Fulfills Manager on Duty shifts.
• Ensures hotel is in compliance with all federal, state and local laws, including EEOC and Wage-Hour laws.

Qualifications

• Reliable transportation
• Team player
• Passionate and eager to move up the ladder.