FRONT OFFICE MANAGER

TEXAS WESTERN MANAGEMENT PARTNERS; Dallas (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

Texas Western Management Partners seeks a General Manager for Homewood Suites Dallas Downtown in Dallas, TX. You will lead Front Desk and operations, recruit and train staff, and ensure guest satisfaction while upholding brand standards.

Responsibilities include supervising personnel, monitoring RevPAR, handling budgets, and acting as GM in the absence of the General Manager. This full-time position requires flexibility and a drive to advance within hospitality management.

Qualifications

• Reliable transportation.
• Eager to move up to next level.
• Team player.
• Flexibility.

Responsibilities

• Directly supervises Front Desk staff and department operations.
• Schedules staff and maintains staffing levels per labor guidelines.
• Assigns duties to staff and observes performance to ensure policy adherence.
• Ensures maximum guest service through training on hotel amenities and local area.
• Monitors RevPAR and revenue management systems.
• Selects or assists in staff selection and completes new hire paperwork.
• Reviews employee performance and handles disciplinary actions.
• Maintains records including cash flow and guest/registration details.
• Performs General Manager duties in their absence.
• Covers shifts as scheduled and communicates with groups/travel agents.
• Assists with sales and budgeting activities and emergency procedures.

Job description

Job Details: Job Location: Homewood Suites Dallas Downtown - Dallas, TX 75202, Position Type: Full Time, Job Shift: Any

Directly supervises the Front Desk staff and department operations (e.g. hiring, terminating, disciplinary actions, and performance evaluations). Schedules subordinates, maintaining adequate staffing levels while adhering to labor standards guidelines.

Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures.

Assures maximum guest service through training, including but not limited to hotel amenities, the local area, shopping, dining, entertaining, current groups and banquet functions.

Monitors Revenue Management systems to ensure the hotel is positioned as a market leader in RevPAR.

Selects or assists in the selection of hotel staff and complete all new hire paperwork.

Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations.

Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and IRS.

Conducts or assists in conducting staff meetings.

Adheres to all franchise and company procedures and regulations as well as standard operating procedures.

Receives and resolves or assists in resolving guest complaints and employee issues.

Performs functions of the General Manager in their absence.

Covers shifts in all departments as scheduled by the General Manager

Corresponds with group and travel agents to answer special requests for rooms and rates

Assists with sales and marketing efforts as directed

Maintains and implements established Emergency Procedures, assuring the security of guests and monies.

Participates in the preparation of the hotels annual budget.

Answers inquiries pertaining to hotel policies and services

Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines

Note: Other duties as assigned by General Manager or Area Director

Qualifications:

• Reliable Transportation
• Eager to move up to next level
• Team Player
• Flexibility