ASSISTANT GM

TEXAS WESTERN MANAGEMENT PARTNERS; Dallas (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

TEXAS WESTERN MANAGEMENT PARTNERS is seeking a proactive leader to oversee hotel front desk operations at Homewood Suites Dallas Downtown. You will supervise staff, ensure top guest service, and coordinate with sales and marketing teams to maximize revenue.

The role requires strong supervisory skills, a track record in hotel operations, and a readiness to step in as General Manager when needed. This position offers full-time hours at a busy downtown property with emphasis on standards compliance

Qualifications

• Experience supervising hotel front desk operations or similar supervisory roles.
• Willingness to advance into a General Manager position.
• Ability to train staff on hotel amenities and local information.

Responsibilities

• Supervise Front Desk staff and department operations (hiring, terminations, evaluations).
• Schedule staff to maintain adequate coverage and comply with labor standards.
• Train staff to maximize guest service and knowledge of hotel amenities, local area, dining, events.
• Select staff and complete new hire paperwork.
• Monitor RevPAR and revenue management systems to stay competitive.
• Review performance and conduct disciplinary actions as needed.
• Maintain accurate records (cash flow, direct bill accounts, receipts, registrations).
• Conduct staff meetings and ensure compliance with procedures.
• Resolve guest complaints and employee issues.
• Perform GM duties in absence; cover shifts as needed.
• Assist with sales, marketing, budgeting, and wage surveys.

Skills

Staff supervision

Guest service

Revenue management awareness

Budgeting

Job description

Job Details

Job Location: Homewood Suites Dallas Downtown - Dallas, TX 75202

Position Type: Full Time

Job Shift: Swing

Directly supervises the Front Desk staff and department operations (e.g. hiring, terminating, disciplinary actions, performance evaluations). Schedules subordinates, maintaining adequate staffing levels while adhering to labor standards guidelines.

Assures maximum guest service through training, including but not limited to hotel amenities, the local area, shopping, dining, entertaining, current groups, and banquet functions.

Selects or assists in the selection of hotel staff and complete all new hire paperwork.

Monitors Revenue Management systems to ensure the hotel is positioned as a market leader in RevPAR.

Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations.

Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and IRS.

Conducts or assists in conducting staff meetings.

Adheres to all franchise and company procedures and regulations as well as standard operating procedures.

Receives and resolves or assists in resolving guest complaints and employee issues.

Performs functions of the General Manager in their absence.

Covers shifts in all departments as scheduled by the General Manager

Corresponds with group and travel agents to answer special requests for rooms and rates

Assists with sales and marketing efforts as directed

Maintains and implements established Emergency Procedures, assuring the security of guests and monies.

Answers inquiries pertaining to hotel policies and services

Participates in the preparation of the hotels annual budget. Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines

Note: Other duties as assigned by General Manager or Area Director

Qualifications-Team player with ambition to grow into a GM position

• -Reliable transportation
• -Flexibility a plus