Front Office Manager

Sightline Hospitality; Chicago (IL); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player in hospitality is on the lookout for a dynamic Front Office Manager to lead their new Field and Stream Hotel. This role is perfect for someone with a passion for customer service and adventure, ready to create memorable experiences for guests. You will oversee the front office team, ensuring smooth operations and high morale while maximizing revenue. Join a company that values creativity and community, and be part of a team that brings warmth and enthusiasm to every guest interaction. If you thrive in a fast-paced environment and are eager to make a difference, this opportunity is for you.

Benefits

Paid Time Off

401(k) plan with company match

Health savings accounts

Employee Assistance Program

Employee discounts for hotel stays

Qualifications

• Strong leadership and customer service skills are essential.
• Experience in hospitality management is preferred.

Responsibilities

• Manage front office staff and ensure high levels of guest satisfaction.
• Handle guest complaints and maximize hotel revenue.

Skills

Customer Service

Leadership

Communication

Salesmanship

Conflict Resolution

Education

High School Diploma

Bachelor's Degree in Hospitality Management

Tools

Property Management Systems

Reservations Systems

Job description

Sightline Hospitality is seeking a Front Office Manager for a soon to open Field and Stream Hotel, a 177 room Hotel in Bozeman, Montana.

About Sightline Hospitality

Experience-driven and full of heart, we are explorers and adventure enthusiasts. Sightline Hospitality is a growing organization looking for fresh, creative, and entrepreneurial minds to join our team. We’ve led the development of renovations and new hotel projects, developed award-winning restaurants, and welcomed the community into our spaces for decades.

We are looking for a leader whose ethos lines up with our own—a leader led by an adventurous spirit both at work and at home—exploring the trails, seeking out new experiences, and celebrating with loved ones.

Responsibilities

• Understand and respond to all guest needs and requests in a friendly, helpful, timely, and professional manner.
• Hire, train, schedule, support, and review front office employees, ensuring high levels of employee morale and department productivity.
• Provide gracious and sincere customer service to all arriving and departing hotel guests and visitors.
• Coordinate daily arrival/departure preparation, special requests, room assignments, and guest amenity/recognition programs.
• Communicate service and amenities of the hotel to guests and provide Concierge service as needed.
• Handle all guest complaints diplomatically and effectively, referring to the General Manager if necessary.
• Maximize hotel revenue through salesmanship and maintenance of the Yield Management system.
• Assist in preparing annual departmental budget as directed by the General Manager.
• Monitor and control departmental expenditures to meet operational standards while maintaining the annual budget.
• Work closely with other departments to facilitate increased levels of communication and guest satisfaction.
• Assist in maintaining room inventory status to achieve optimal revenue levels while ensuring high guest expectations.
• Coordinate relocation of guests when necessary.
• Conduct regular inventories of front office supplies to ensure adequate stock and timely orders.
• Work with the General Manager to create comprehensive training/reference material for staff.
• Train staff on all SOPs and ensure understanding and compliance.
• Complete payroll and timekeeping logs to specifications.
• Ensure that all front desk staff follow specified procedures for handling cash, credit, and gift certificate transactions.
• Reconcile daily deposits and prepare revenue reports as directed.
• Promote and comply with all company policies and procedures.
• Monitor the front desk and lobby areas to ensure cleanliness and organization.
• Be familiar with hotel emergency procedures and provide assistance in emergencies.
• Report all suspicious occurrences and hazardous conditions immediately.
• Maintain cleanliness and safety of work areas.
• Focus on safety and compliance with company safety standards and regulations.
• Conduct regular departmental operations meetings with the General Manager.
• Attend all mandatory meetings as directed.
• Perform other tasks, including cross-training, as directed.

Essential Physical Abilities

• Frequently stand behind the desk and in front office areas.
• Carry or lift items weighing up to 50 pounds.
• Work at a fast pace and under pressure at times.
• Handle various objects.
• Use a keyboard to operate property management and reservations systems.

Benefits

• Paid Time Off and Holidays
• 401(k) plan with company match
• Health savings and flexible spending accounts
• Employee Assistance Program
• Employee discount for stays at hotels in Sightline Hospitality's expanding portfolio.

Sightline Hospitality is an Equal Opportunity Employer and welcomes applicants and employees of all backgrounds. M/F/D/V/SO