Front Office Manager

Snow King; Chicago (IL); On-site; USD 70,000 - 75,000; Full time

Job summary

Ein etabliertes Unternehmen im Gastgewerbe sucht einen dynamischen Front Office Manager, der eine Schlüsselrolle in einem renommierten Hotel in Chicago spielt. In dieser spannenden Position sind Sie verantwortlich für die Leitung eines engagierten Teams, das außergewöhnlichen Service bietet und sicherstellt, dass jeder Gast eine unvergessliche Erfahrung macht. Sie werden in einem unterstützenden und kollaborativen Umfeld arbeiten, das Wachstum und berufliche Entwicklung fördert. Wenn Sie leidenschaftlich an Gastfreundschaft interessiert sind und nach einer Möglichkeit suchen, Ihre Karriere voranzutreiben, ist dies die perfekte Gelegenheit für Sie.

Benefits

Umfassende Gesundheitsversorgung

Rentenpläne

Bezahlter Urlaub

Wellness-Programme vor Ort

Exklusive Hotelrabatte

Schulung und Entwicklung

Qualifications

• Exzellente Kommunikationsfähigkeiten sind erforderlich.
• Fähigkeit, Mitarbeiter zu schulen und zu motivieren.
• Erfahrung im Umgang mit Gästen ist von Vorteil.

Responsibilities

• Leitung des Front Office Teams und Gewährleistung eines reibungslosen Gästeflusses.
• Überwachung der täglichen Abläufe an der Rezeption und des Bell Staff.
• Sicherstellung von erstklassigem Gästeservice und Einhaltung der Hotelrichtlinien.

Skills

Kommunikationsfähigkeiten

Interpersonelle Fähigkeiten

Microsoft Excel

Microsoft Word

Multitasking-Fähigkeiten

Zeitmanagement

Tools

Computerkenntnisse

Job description

Property

About Us

Welcome to Pyramid Global Hospitality, where people come first. We value our employees and are dedicated to creating a supportive, inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and building meaningful relationships.

We offer a range of employment benefits, including comprehensive health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and hotel stay rates. We also provide ongoing training and development opportunities to help our team build skills and advance their careers.

Whether you are starting out or are experienced, Pyramid Global Hospitality provides a supportive, collaborative environment that encourages growth and success across over 230 properties worldwide. Join us and enjoy working for a company that values its employees and strives to create exceptional guest experiences.

Check out this video for more information on our great company!

Location Description

Welcome to The Midland Hotel, a distinguished property in the Pyramid Global Hospitality portfolio. Located in downtown Chicago, Illinois, our hotel features 403 stylish guest rooms and 12,589 sq ft of meeting space, creating an exceptional environment for guests and staff alike.

We pride ourselves on delivering outstanding service and memorable experiences. As part of our team, you'll work in a vibrant, supportive setting amidst Chicago's iconic architecture. We offer diverse roles in departments such as guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more.

Joining us means becoming part of a community that values teamwork, professionalism, and excellence. We provide comprehensive training to help our employees succeed. If you are passionate about hospitality and eager to grow your career, explore the opportunities at The Midland Hotel. Apply today to take the first step toward a rewarding career.

At Pyramid Global Hospitality, we care for our team members by offering a comprehensive benefits package for full-time employees, including medical insurance with employer contributions, vision, dental, life, pet, and accident insurance options. We also offer a 401(k) plan with employer match and immediate vesting, paid time off, and exclusive hotel discounts. Join us and enjoy the support, flexibility, and benefits that help you thrive both professionally and personally.

Overview

We are seeking a dynamic, motivational, passionate, and fun individual to lead our Front Office Team. Your role will ensure smooth guest flow and deliver exceptional service throughout their stay.

The Front Office Manager will oversee daily operations of the front desk, PBX, and bell staff, ensuring consistent guest service standards and adherence to hotel policies and procedures.

Qualifications

Excellent communication skills, both written and verbal, and the ability to relate to guest concerns and work well in teams.

Strong interpersonal skills, with the ability to mentor, train, and develop staff. Motivational skills are essential.

Proficiency in computers, including Microsoft Excel and Word.

Ability to multi-task and be goal- and results-oriented.

Strong time management skills to meet deadlines.

Compensation Range

The salary for this position ranges from $70,000.00 to $75,000.00 per year, depending on qualifications and experience.