Assistant Front Office Manager

Accor Hotels; Chicago (IL); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in hospitality is seeking an Assistant Front Office Manager to enhance guest experiences and lead a dynamic team. In this pivotal role, you will ensure guests enjoy a seamless journey from arrival to departure, manage front office operations, and optimize room revenue through effective yield management strategies. Your expertise in hospitality will be crucial in maintaining service standards and addressing guest concerns promptly. Join a forward-thinking company where your contributions will make a significant impact in creating memorable stays for guests.

Qualifications

• Minimum of 2 years of relevant experience in a similar role.
• Excellent proficiency in English; additional languages are a plus.

Responsibilities

• Manage front office and breakfast teams to ensure high-quality guest services.
• Handle guest concerns promptly and ensure smooth administrative processes.

Skills

Guest Service

Team Management

Revenue Management

Communication Skills

Problem-Solving

Education

Degree or Diploma in Tourism & Hospitality Management

Tools

MS Excel

MS Word

MS PowerPoint

Job description

Job Description

• As an Assistant Front Office Manager, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.
• Ensure that guests have a smooth and enjoyable stay at the hotel.
• Manage and motivate the front office and breakfast teams to provide high-quality services for guests.
• Ensure the accuracy of accounts and that administrative processes run smoothly.
• Lead and manage all aspects of the Rooms departments, ensuring all service standards are followed with friendly and engaging service.
• Handle guest concerns promptly, track issues, and notify the appropriate departments to guarantee memorable experiences for our guests.
• Communicate directly with Sales, Accounting, Housekeeping, and Reservations, providing them with all relevant information.
• Maintain awareness of room status and monitor competitors’ offerings.
• Optimize occupancy rates and average room rates.
• Maximize room revenue by participating in yield management meetings and implementing revenue management strategies.

Qualifications

• Degree or Diploma in Tourism & Hospitality Management.
• Minimum of 2 years of relevant experience in a similar role.
• Excellent reading, writing, and spoken proficiency in English.
• Ability to speak additional languages and basic understanding of local languages is an advantage.
• Good working knowledge of MS Excel, Word, and PowerPoint.