FRONT OFFICE MANAGER

Accor Hotels; Chicago (IL); On-site; USD 50,000 - 90,000; Full time

Job summary

Join a pioneering hotel as a Front Office Manager, leading a dedicated team to provide exceptional guest experiences. This unique opportunity at the first Swissôtel in the Czech Republic combines luxury with Swiss precision, ensuring every guest feels valued and cared for. You'll play a crucial role in setting service standards, managing operations, and enhancing guest satisfaction. If you're a natural leader with a passion for hospitality, this is your chance to shape the future of luxury accommodation in a premium environment. Embrace this exciting journey and make a difference in the world of hospitality.

Benefits

Attractive salary and benefits

Career growth opportunities

Premium work environment

Emphasis on personal development

Qualifications

• University degree in hospitality or equivalent experience required.
• 2+ years of experience in a similar position in a luxury hotel preferred.

Responsibilities

• Lead and organize the reception team for smooth operations.
• Ensure top-level customer service and handle guest requests.

Skills

Leadership

Customer Service

Communication Skills

Team Motivation

Problem Solving

Education

University degree in hospitality

Tools

OPERA Cloud

Job description

Company Description

WHY WORK FOR ACCOR?

We are much more than a global leader.

We welcome you as you are, and you can find a job with us that matches your personality. We support you in your daily growth and learning and ensure that your work gives meaning to your life, so you can continue to discover the unlimited possibilities of Accor as you travel with us. By joining Accor, you can write every chapter of your story and together imagine the hospitality of tomorrow.

Hospitality is a work of the heart. Join us and become a Heartist.

Job Description

FRONT OFFICE MANAGER | Opening of Swissôtel Marianske Lazne

Start date: May 15, 2025

Swissôtel Marianske Lazne brings a top hotel concept to the Czech Republic, combining Swiss precision with exceptional hospitality. We are proud that our hotel is the first and only one in the Czech Republic under the prestigious Swissôtel brand, and we are looking for an experienced Front Office Manager who will lead the reception team and become the face of our reception.

In September, we are opening a premium hotel with 125 rooms and suites, where the Front Office team will ensure first-class guest care from arrival to departure. The hotel will also include the 105 Dining Lounge, The Bohemian Bar, our SwissCafé, and the rooftop terrace "Pod Oblaky" Lifestyle Lounge. Additionally, the hotel will feature three conference rooms and a meeting room. Another highlight of the hotel will be the Purovel Spa & Sport, which will combine Swiss precision with the spa tradition of Marianske Lazne.

This unique opportunity combines the international renown of Swissôtel with the history of the spa town. We are looking for a leader who will ensure the smooth operation of the reception, set the highest service standards, and create a perfect first impression for our guests.

What Will Be Responsibilites?

• Leadership and organization of the team

Responsibility for the effective management of the reception team

Recruitment, training, and development of employees to achieve the highest level of service.

Setting and controlling work procedures to ensure the smooth operation of the reception.

Motivating the team to provide excellent customer service.

• Ensuring the smooth operation of the reception

Organizing shifts and ensuring optimal coverage of operations.

Direct contact with guests – handling requests, special wishes, and any complaints.

Checking reservations and correctly entering data into the hotel system.

Cooperation with other hotel departments (Housekeeping, Sales & Marketing) to ensure a perfect guest experience.

• Quality of service and VIP care

Ensuring top-level customer service.

Personal approach to VIP guests and regular clientele.

Monitoring guest satisfaction and actively improving services.

Supporting sales activities and presenting hotel services to guests; be the hotel ALL ambassador

• Administration and financial management

Control of accounting and financial operations at the reception (payments, invoicing, refunds)

Monitoring and optimizing occupancy and average room rates.

Analysing department performance, reporting, and preparing strategic recommendations.

Ensuring compliance with hotel standards and internal processes.

Become part of a hotel that will set new standards in Czech hospitality. Send us your resume and join the team that is shaping the future of luxury accommodation in Marianske Lazne!

Qualifications

WHO ARE WE LOOKING FOR? Ideal candidate:

• Do you have a university degree in hospitality or equivalent experience?
• Do you speak Czech, German and English (another language is an advantage)?
• Advantage: Do you have at least 2years of experience in a similar position in a premium/luxury hotel?
• Are you a strong leader and organizer – Do you have natural authority, excellent communication skills, and can you motivate a team to provide first-class service? Can you effectively manage the receptionand ensure the smooth operation of the hotel?
• Are you a customer-oriented professional – Do you handle hotel systems (ideally OPERA Cloud), understand the financial operations of the receptionand can you analyse occupancy? Are you also flexible, stress-resistant, and always ready to provide guests with an exceptional experience?

If you answered YES, then this position is for you! Send us your resume and become part of our team!

Additional Information

WHAT CAN WE OFFER YOU? | Why Swissôtel Marianske Lazne?

• Unique project – the first and only Swissôtel in the Czech Republic.
• Attractive salary and benefits.
• Part of the global Accor network – career growth opportunities.
• Premium work environment in a newly opened luxury hotel.
• Emphasis on personal and professional development.
• Being part of the creation of Swissôtel is truly exceptional.

Become part of a hotel that will set new standards in Czech hospitality. Send us your resume in English and join the team that is shaping the future of luxury accommodation in Marianske Lazne!

We look forward to your application!