Front Office Manager - Waldorf Astoria Beverly Hills

Hilton; Beverly Hills (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Waldorf Astoria Beverly Hills is seeking a Front Office Manager to lead daily front desk operations and elevate guest service at this Forbes 5-Star, AAA 5-Diamond property.

You will oversee registration, room inventory, and policy adherence, coach and develop the front office team, track guest satisfaction, and drive revenue growth through upselling and service improvements. Shift: Various; must be able to work weekdays, weekends and holidays including overnight relief.

Qualifications

• Experience managing daily front office operations.
• Ability to monitor guest satisfaction and address issues.
• Ability to implement revenue initiatives and up-selling.

Responsibilities

• Manage daily front office operations: guest service, registration, room inventory, and adherence to policies and standards.
• Monitor and elevate service: track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience.
• Implement revenue initiatives: promote hotel services and execute up-selling tactics to drive room occupancy and revenue growth.
• Facilitate team knowledge: provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions.
• Delight our guests: welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards.
• Inspire and develop the team: supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment.

Skills

Guest service

Leadership

Communication

Training

Job description

As a leading hotel in the luxury market,Waldorf Astoria Beverly Hills is looking for a Front Office Manager to join the Team at this beautiful property!

This Forbes 5-Star, AAA 5-Diamond hotel has 170 rooms, 6,300 square feet of banquet space, and 4 food and beverage outlets. This includes a new Italian Tuscan Steakhouse, a rooftop restaurant, lobby lounge, and in-room dining.

At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community.

Want to learn more? Hotel Website , Instagram , Facebook

Shift : Various, must be able to work weekdays, weekends and holidays. Including relief overnight of Night Manager

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Front Office Manager , you're not just overseeing daily front office operations - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Manage daily front office operations: Oversee Front Office activities including guest service, registration, room inventory, and adherence to policies and standards
• Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience
• Implement revenue initiatives: Promote hotel services and execute up-selling tactics to drive room occupancy and revenue growth
• Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
• Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
• Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.