Front Office Leader: Patient Access & Call Center

squirrelhillhealthcenter; Pittsburgh (Allegheny County); On-site; USD 60,000 - 85,000; Full time

Job summary

Squirrel Hill Health Center is seeking a Front Office Manager to lead the clinic front desk and call center operations, ensuring exceptional patient-centered service and operational efficiency. You will supervise front desk and call center staff, drive compliant processing, and support HRSA/HCF program standards across the facility.

The role emphasizes staff development, patient access improvements, and financial accuracy within a Federally Qualified Health Center environment.

Qualifications

• Associate or Bachelors degree in Healthcare Administration or related field preferred.
• Minimum three years in healthcare front office, patient access, or medical office management.
• Minimum two years of supervisory or lead experience in healthcare setting preferred.
• Experience in FQHC or safety-net environment strongly preferred.

Responsibilities

• Directly supervise front office staff and call center team members, including hiring, onboarding, scheduling, performance management, coaching, and corrective action.
• Oversee patient registration, appointment scheduling, check-in/out, and referral coordination.
• Monitor call center operations, queue metrics, and staff productivity; reduce abandonment rates and improve first-call resolution.
• Ensure accurate collection of demographic, insurance, and financial information at point of service.
• Collaborate with billing to resolve denials related to registration and eligibility.
• Ensure HIPAA privacy and security compliance across front office operations.

Skills

Staff supervision

Healthcare administration

Patient access

Call center management

HIPAA compliance

EHR proficiency

Communication skills

Education

Associate or Bachelor\u2019s degree in Healthcare Administration

Tools

NextGen EHR

Job description

Squirrel Hill Health Center is seeking a Front Office Manager to lead the clinic front desk and call center operations, ensuring exceptional patient-centered service and operational efficiency. You will supervise front desk and call center staff, drive compliant processing, and support HRSA/HCF program standards across the facility.

The role emphasizes staff development, patient access improvements, and financial accuracy within a Federally Qualified Health Center environment.