Patient Access & Front Office Manager

Squirrel Hill Health Center; Pittsburgh (Allegheny County); On-site; USD 60,000 - 90,000; Full time

Job summary

Squirrel Hill Health Center is seeking a Front Office Manager to lead the clinic's front desk and call center operations in Pittsburgh. The role ensures patient-centered service, operational efficiency, and compliance with HRSA and federal/state requirements.

The position requires supervisory experience in healthcare, strong HIPAA and EHR skills, and a commitment to equitable, compassionate care for all patients.

Qualifications

• Associate's or Bachelor’s degree in Healthcare Administration, Business Administration, or a related field preferred.
• Minimum of three (3) years of progressive experience in healthcare front office, patient access, or medical office management.
• Minimum of two (2) years of supervisory or lead experience in a healthcare setting.
• Experience in an FQHC, community health center, or safety-net environment strongly preferred.
• Demonstrated experience managing a call center or multi-line telephone operation in a healthcare setting preferred.

Responsibilities

• Directly supervise front office staff and call center team members, including hiring, onboarding, scheduling, performance management, coaching, and corrective action in accordance with health center HR policies.
• Oversee patient registration, appointment scheduling, check-in, check-out, and referral coordination processes.
• Ensure compliance with HIPAA Privacy and Security regulations and health center policies.
• Maintain staffing levels and scheduling to ensure continuous patient access and service quality.
• Collaborate with billing and outreach staff to support accurate demographics, insurance verification, and patient experience.

Skills

Supervisory skills

Patient access

Call center management

HIPAA compliance

EHR experience

Communication

Bilingual

Staff development

Education

Associate's or Bachelor's in Healthcare Admin or related

Tools

NextGen EHR

Job description

Squirrel Hill Health Center is seeking a Front Office Manager to lead the clinic's front desk and call center operations in Pittsburgh. The role ensures patient-centered service, operational efficiency, and compliance with HRSA and federal/state requirements.

The position requires supervisory experience in healthcare, strong HIPAA and EHR skills, and a commitment to equitable, compassionate care for all patients.