Front Office Leader — Heartist-Driven Guest Experiences

SWISSOTEL; Chicago (IL); On-site; USD 58,000 - 71,000; Full time

Benefits offered by this job

Sign-On Bonus

Discounted Accor rates

Learning & Development

Career growth

Job summary

Swissôtel Chicago is seeking an Assistant Front Office Manager to support the Director of Front Office by guiding the Front Desk team and cultivating a culture of heartfelt hospitality. You will build trust, schedule staff effectively, and communicate critical information across shifts in a dynamic, award-winning hotel.

The role requires flexibility across AM/PM shifts, weekend and holiday coverage, and a commitment to guest satisfaction, employee development, and adherence to service standards.

Qualifications

• Previous leadership experience required.
• Previous PMS experience preferred.
• Computer savvy in Microsoft Windows applications an asset.
• University/College degree in a related discipline an asset.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively with fellow colleagues as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Responsibilities

• To support the Director of Front Office in all aspects of the department and inspiring the Front Office team to follow all service standards
• To consistently offer professional, friendly and engaging service while creating heartfelt experiences
• To ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
• To communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
• To develop supervisors and colleagues through a meaningful training program
• To assist guests regarding hotel facilities in an informative and helpful way
• To follow department policies, procedures and service standards
• To follow all safety policies
• Will be required to work weekdays, weekends and holidays
• Any other tasks that may be assigned

Skills

Leadership experience

PMS experience

Microsoft Windows

Interpersonal skills

Ability to work under pressure

Education

University/College degree

Tools

Property Management System (PMS)

Job description

Swissôtel Chicago is seeking an Assistant Front Office Manager to support the Director of Front Office by guiding the Front Desk team and cultivating a culture of heartfelt hospitality. You will build trust, schedule staff effectively, and communicate critical information across shifts in a dynamic, award-winning hotel.

The role requires flexibility across AM/PM shifts, weekend and holiday coverage, and a commitment to guest satisfaction, employee development, and adherence to service standards.