Front Office Bellperson (Overnight Shift)

SWISSOTEL; Chicago (IL); On-site; USD 12,000 - 22,000; Full time

Benefits offered by this job

Tips provided

Overnight premium

Accor benefits

Learning & development

Career growth

CSR initiatives

Comprehensive benefits

Job summary

Swissôtel Chicago, a luxury 4-star hotel in downtown Chicago, is seeking team members for an overnight guest-services role. You will greet guests warmly, assist with luggage, and ensure a seamless arrival experience for visitors to the property.

The position is tipped, with hourly pay of $15.75 plus tips and an overnight premium. This role emphasizes professional presentation, reliability, and strong guest-focused service.

Qualifications

• Must be able to work any shift, including overnight.
• Excellent guest service and professional presentation.
• Strong communication and interpersonal skills.
• Reliable and able to work well in a team.
• Ability to handle high-pressure, fast-paced environments.

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Open car doors for arriving and departing guests while greeting them warmly.
• Assist with loading and unloading of luggage to and from guest vehicles.
• Provide information about hotel facilities to guests in a helpful way.
• Deliver guests’ luggage, messages and items in a timely manner within the property.
• Give guests a friendly, informative orientation of their room.
• Maintain lobby presence as a brand ambassador and deliver exceptional service.
• Follow departmental policies, procedures and service standards.
• Adhere to all safety policies.

Skills

Customer service

Communication

Teamwork

Flexibility

Reliability

Job description

• Full-time
• Job-Category: Rooms
• Job Type: Permanent
• Job Schedule: Full-Time
• Compensation: up to USD 15.75 - hourly

Swissôtel Chicago is a luxury 4 star/4 diamond hotel with 662 rooms and suites located in the heart of downtown Chicago. Inspired by our brand pillar, Vitality, our Swissôtel Chicago family is united by a common vision to re-engage, re-inspire and re-vitalize our commitment to delivering quality service, building quality relationships and living quality lives.

At Swissôtel Chicago, we put the emphasis on our people. We are extremely proud of our Vitality initiatives and offer a variety of wellness programs for our Colleagues, who – in turn – aspire to bring quality of life into our guests’ lives. Our goal is to provide a motivating and rewarding environment that attracts talented individuals who wish to develop their careers within a culture that values creativity and innovation in order to execute winning results aligned with our Vitality vision.Through our initiatives and Vitality culture, we have been named a Top Workplace by the Chicago Tribune for 8 years in a row!

Be Bold, Be Inspired, Be You.

WHAT YOU WILLBE DOING:

A smile and warm greeting is what our Guests will receive when staying at Swissôtel Chicago. Your engaging personality will make a lasting impression when our Guests arrive at the hotel. You are friendly, detail-oriented and love the rush of handling multiple tasks all at once. You love helping your team in delivering incredible experiences for your guests - and it just so happens you’ll be doing just that in an award-winning hotel.

Always willing to lend a helping hand with a smile, your passion for the property, and your respect for our guests’ belongings will ensure that our guests feel welcome as soon as they arrive.

Please note, this is an overnight shift, from 11 pm to 7:30 am.

• Consistently offer professional, friendly and engaging service
• Open car doors for arriving and departing guests while greeting them warmly
• Assist with the loading and unloading of luggage to and from guest vehicles
• Assist guests regarding hotel facilities in an informative and helpful way
• Timely delivery of guests’ luggage, messages and any other items for delivery within the property
• Personalize guests’ orientation of their room in a professional, friendly and engaging way
• Maintain presence in the lobby as an ambassador of the property and brand, offering exceptional service to the guests
• Follow departmental policies, procedures and service standards
• Follow all safety policies
• Any other tasks that may be assigned

Physical aspects of the position include but are not limited to the following:

• Constant standing and walking throughout shift
• Constant lifting and carrying up to 50 lbs
• Occasional kneeling, pushing, pulling, lifting
• Frequent lifting and carrying more than 50 lbs
• Frequent ascending or descending ladders, stairs and ramps

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Must be able to work any shift assigned, such as holidays, weekends, afternoons and evenings.
• Service focused personality is essential; customer related experience an asset
• Ability to work well under pressure in a fast paced environment
• Excellent communication skills and a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

WHAT IS IN IT FOR YOU:

• This is a Tipped Position
• Position Hourly Rate: $15.75 plus tips and $1 overnight premium.
• Employee Benefit Card offering discounted rates at Accor worldwide
• Learning & Development programs through our Academies
• Opportunity to develop your talent and grow within our property and across the world!
• Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & Belonging
• Comprehensive Benefit Package which offers:
  • Health, Dental, Vision, Life, Disability & AD&D insurance, Accidental Injury Insurance, Hospital Support, Critical Illness Insurance, 401K plan, Paid leave such as Vacation, Personal, Maternity/Paternity and Holiday.